The single thing that makes WWEX worth sticking with is the account rep - she actually knows our lanes and calls before issues become overnight headaches. They pick up fast; I don't like being put on hold and they rarely let us hang. After three years working with them and running a 20-truck Northeast fleet, that proactive follow-up - even on Saturdays - saved two deliveries from becoming claims. The portal sometimes lags, but a quick text and a human update corrected the record every time. Support won't cure every carrier delay, but for customer service that actually moves the ball, they get four stars from me.
Morton O'Reilly
Member since January 2026
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88 reviews · average 3.8
Bottom line: Uber Freight was unreliable when timing mattered and it cost my fleet real money. We booked three loads that week - app showed them as confirmed, but two canceled within a few hours and the platform offered nothing close to replacement capacity. Drivers sat at docks, missed a scheduled retailer window, and between detention fees and a lost spot on a recurring lane we took about a $1,700 hit. I manage 20 trucks in the Northeast and tried support twice; both times the reps promised to escalate but never followed up, and the Transplace side of the platform just added confusing tracking updates instead of answers. Until they actually fix confirmation accuracy and live support response, I won't rely on Uber Freight for anything time-sensitive.
Three years managing a twenty-truck fleet in the Northeast pushed me to find carriers who could actually show me where my freight was. Before DSV I had a small local broker that gave broad ETA windows and then disappeared; DSV’s live-tracking and automatic ETA updates have been night-and-day compared to that. The single thing that made me happiest was seeing real-time location updates that matched what drivers reported - during a holiday reroute their portal adjusted ETAs and saved two drivers from sitting idle for hours. Support handled a paperwork snag quickly, though the mobile app can be sluggish during peak times and has forced a couple of follow-up calls. Solid partner so far; I’d give the experience a 4/5.
The week before the big holiday push, when a bottleneck locked one of our primary docks, UPS didn't blink. One thing that actually made me happy was their exception response: I called, they confirmed an alternate cross-dock and had a driver there within 90 minutes. We run 20 trucks across Northeast lanes and after three years of juggling last-minute changes, that quick reroute saved us a deadhead and kept customer windows intact. Their tracking alerts matched what was happening on the pavement too, so I wasn't guessing. If you need someone who shows up when plans break, they proved they will.
Three years with GXO and their support still surprises me. What kept me as a customer was one person: our account manager who called every morning during a holiday returns spike and actually fixed the bottleneck instead of passing it around. I run a fleet of 20 trucks in the Northeast, so when returns piled up it could have wrecked schedules - instead she coordinated weekend labor, rerouted a couple loads, and got the backlog cleared in 48 hours. Their ticketing portal is useful, but it's that daily human follow-through and clear ETAs that really made me happy. If you want someone who picks up the phone and owns the problem, GXO delivers on that.
Right after the I-84 cluster, I remember thinking they were solid - then two late pickups in a week made me question it. Navisphere's tracking usually tells me where a load is, which helps with quick dispatch decisions. But in heavy weather or sudden route changes the updates can lag and some carriers booked through them will cancel with little notice, and that unpredictability is what fries tight schedules. With 20 trucks in the Northeast they've pulled through a few times by re-routing and finding cover, just not with the consistency I need. Support folks are pleasant and will work a problem, but tickets take too long to close, so it's reliable enough to use, frustrating enough to keep looking around.
I've used JAS for three years. What really tanked things for me was their SmartHub tracking - the location pings were often hours behind and status updates would flip from "in transit" to "delivered" with no intermediate exceptions. Because of that lag, drivers were dispatched to the wrong docks, customers were billed detention fees, and I - managing a 20-truck fleet in the Northeast - spent half a day on hold trying to trace a single container. Support either pushed a generic "we're escalating" email or told me to refresh the portal; integrating SmartHub with our TMS felt like forcing a square peg through a round hole. I wanted the visibility to cut down calls and save time, but instead it cost us money and headaches - I won't use their digital tracking for critical loads again until reliability improves.
I've used CoyoteGO for three years. Last winter, when one of our trucks blew a turbo near Albany and the driver needed a quick reload to avoid deadhead, the platform's immediate available-load alerts saved the day. I liked that a spot load popped up with clear pickup instructions and a fair rate, so Mike could hop on it the same afternoon instead of waiting two days. The booking was fast - two taps and confirmation - and that instant-booking feature is what made me happiest because it turned a potential revenue loss into a pay run. My only gripe is that a few loads sometimes lack detailed pallet counts, which forces us to double-check with dispatch, but it has been reliable for keeping my 20-truck fleet moving.
I've used Uber Freight TMS for three years. At first the subscription and per-load fees felt steep for a 20-truck outfit, but the platform’s live market rate comparisons and direct access to Uber’s capacity marketplace recovered that cost faster than I expected. One thing that made me genuinely happy was the side-by-side rate view - I routinely shaved about 8–10% off spot moves in winter when rates spike. Auto-payments and clean invoices cut our weekly billing time from a couple of days to a few hours, which translated into noticeable labor savings. Not cheap, but for our Northeast lanes with volatile demand it paid for itself within a year; I’m giving it 4 stars because there’s still room to trim fees.
The live-tracking feature is useless. Positions update minutes late and geofences fail to trigger, so customers get pickup-window texts that are already wrong. With our 20-truck fleet on tight Northeast lanes, that inaccuracy cost us two missed pickups, a detention fee, and a regional account that may be gone for good. I opened tickets and support's fixes were slow and temporary - mostly 'restart the app' answers that didn't solve the telemetry drift. Until they fix the GPS/telemetry, I won't trust Shiptify for live monitoring; it's too risky for day-to-day operations.
