The very first pick-up - an awkward last-minute refrigerated LTL out of Boston that we almost turned away - was when I realized signing with Allen Lund wouldn't be a drawn-out headache. Their onboarding rep stayed on the phone while I fumbled through our insurance binder and carrier packet, and by the end of the call our carriers were actually in their system. What made me happy was having that single rep who answered texts at 7 p.m. and even tested our EDI so invoices didn’t stall the following week. We run twenty trucks in the Northeast and have been with them three years now; the quick start let us focus on moves instead of paperwork. Not everything is perfect - capacity gets tight in peak season - but getting started was easier than I expected, which keeps them in our rotation.
Morton O'Reilly
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88 reviews · average 3.8
...when a dock hold threw our schedule into chaos, their support actually answered the call instead of passing us around. Jordan, my account rep, stayed on the line, coordinated with the warehouse and our dispatcher, and had the pallets moved in under two hours - saved a lot of overtime and headaches. We run 20 trucks across the Northeast and have been with Kenco about three years; that quick, steady point-of-contact is what keeps the lanes running. The only reason I'm not giving five stars is their billing portal can be confusing at times, but support walked me through the invoice and even corrected a charge the same day. Solid customer service made the difference.
Bottom line: KLN's mobile app cut the number of ETA calls my office gets in half. The geofence-driven ETA alerts are what actually changed how we run dispatch - when a truck hits the zone the app auto-posts a status and the driver taps a quick confirmation, no extra typing. That single feature feeds live updates into our manifest and TMS, and the proof-of-delivery photo sync is automatic so paperwork that used to take hours is handled before the truck's back at the yard. I manage 20 trucks in the Northeast and after three years with KLN the drop in phone tag and admin time is real; drivers like the one-touch buttons, too. If your dispatch team is drowning in status calls, try the geofence alerts - simple, fast, and it actually gives my dispatchers time to plan instead of chasing ETAs.
What surprised me most was how clockwork their pickup windows are - I'll pick that predictability over slightly lower bids any day. Before Forward Air we used a national LTL that treated ETAs like suggestions, and my dispatchers were constantly rearranging runs to chase late freight. After three years running a 20-truck fleet in the Northeast, switching them onto our retail lanes cut the “where is my load” calls in half. Their airport-to-airport hops have been especially reliable; one next-day account hasn't missed a slot since we moved it over. I'm keeping them at four stars because every few months a busy terminal will cost us a couple hours, and their rates sit above the bottom feeders, but the reduced headaches make it a net win for my operation.
Last Thursday, when a container stalled at the port and a driver was stuck for nearly two hours, the Flexport app pushed an updated ETA and a short note from the shipper - so I avoided a dozen phone calls and got dispatch to reroute the next pickup. What made me happiest was that single consolidated ETA alert: it shows the change, the reason, and a timestamp so my dispatcher doesn't have to chase multiple threads. I've managed a 20-truck fleet in the Northeast for three years, and those clear push updates cut our inbound calls dramatically and let us reassign runs faster. The only gripe is the app sometimes struggles uploading large POD photos over weak cellular, which adds a few minutes to the driver's workflow. Still, for everyday visibility and fewer frantic calls, it's a big help.
I've used Werner Logistics for three years. Last winter one of our refrigerated trailers got held up in Buffalo during a blizzard, and their tracking portal showed the exact status with rolling ETAs so I didn't have to chase guesses for hours. Within twenty minutes a managed-transportation rep called with a reroute and driver-swap option that salvaged the load and probably saved us about $6,000 in shrink. That fast human follow-up combined with live visibility is the single thing that keeps me with them. I manage 20 trucks across the Northeast and my only gripe is the portal can lag at peak times - four stars from me.
The moment that sticks with me: a Friday night in November when a bridge closure rerouted a driver carrying emergency HVAC parts and the clock was ticking for a big retail rollout. GEODIS' web portal pinged us with location updates and an ETA shift before my dispatcher had finished his coffee; we called the driver, re-sequenced stops, and kept the delivery window intact. I manage a 20-truck fleet in the Northeast and have worked with GEODIS for three years - that real-time visibility is the single thing that sold me on them. It's not flawless; their invoicing team once took two weeks to sort a billing mismatch, which is why I'm stopping at four stars. Still, when a job was about to blow up in my hands, that timely alert turned a potential disaster into a thank-you call from the customer, and that mattered.
I've used NFI for three years. Compared to the smaller brokers we ran with before, the thing that really changed my day-to-day was their real-time tracking - ETAs that actually move when traffic does, not the static two-hour windows I used to get. With a 20-truck fleet in the Northeast, those minute-by-minute updates let me batch backhauls and cut empty miles; it saved a surprising amount of time and fuel. They still have hiccups on invoicing and there's the occasional miscommunication at a secondary DC, which is why I'm not giving five stars. But between the visibility and steadier pickup performance, we're more profitable and less stressed than under the previous providers.
I've used Penske Logistics for three years. What really stood out was their real-time visibility platform - minute-by-minute ETAs and geofence arrival alerts that actually translate into fewer idle hours at docks. Running a 20-truck fleet in the Northeast, that one feature cut our average wait times by roughly 35–40% on regional lanes and made scheduling pickups with receivers far less painful. It's not perfect - the mobile app can lag during peak holiday weeks and the integration with our billing system took a few months - but the tracking accuracy and alerting are consistently reliable. For the headaches it removed during busy seasons, it's been worth the investment.
