Morton O'Reilly's review of UPS Supply Chain Solutions
The week before the big holiday push, when a bottleneck locked one of our primary docks, UPS didn't blink. One thing that actually made me happy was their exception response: I called, they confirmed an alternate cross-dock and had a driver there within 90 minutes. We run 20 trucks across Northeast lanes and after three years of juggling last-minute changes, that quick reroute saved us a deadhead and kept customer windows intact. Their tracking alerts matched what was happening on the pavement too, so I wasn't guessing. If you need someone who shows up when plans break, they proved they will.
