Morton O'Reilly's review of GXO Logistics
Three years with GXO and their support still surprises me. What kept me as a customer was one person: our account manager who called every morning during a holiday returns spike and actually fixed the bottleneck instead of passing it around. I run a fleet of 20 trucks in the Northeast, so when returns piled up it could have wrecked schedules - instead she coordinated weekend labor, rerouted a couple loads, and got the backlog cleared in 48 hours. Their ticketing portal is useful, but it's that daily human follow-through and clear ETAs that really made me happy. If you want someone who picks up the phone and owns the problem, GXO delivers on that.
