Bottom line: getting NFI up and running was easier than I expected, but a couple of small slips cost them a star. What really made me happy was the dedicated onboarding coordinator who mapped our EDI files, scheduled test transmissions, and stayed on calls until the first live loads cleared. We did hit a hiccup with slotting at one of their Northeast DCs that pushed back full operations by about a week - preventable, and that’s why I held back five stars. I’ve run a 50-truck fleet for 18 years, so I noticed (and appreciated) that they didn't overpromise cutover windows and actually offered a predictable dry run. If you need fast EDI/TMS hookup and a human who answers at 7 PM, NFI delivered.
Larissa Lemke
Member since January 2026
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101 reviews · average 3.5
I manage a 50-truck fleet in the Northeast and have been doing this for 18 years. We switched from a small regional broker that knew our lanes and drivers to Echo expecting better tech and steadier pricing - big mistake. EchoShip looked promising, but its tracking was often wrong and updates came after problems had already happened; loads were re-routed without timely notice and we missed delivery windows. That resulted in thousands in detention fees and a customer chargeback that almost cost us a key account. We're moving back to the regional broker - Echo’s scale didn’t buy the reliability we actually needed.
...thought paying Hub Group's premium would be worth it. Their per-load rates ran about 18–22% higher than my regular carriers, and the $350/month Hub Connect access fee felt like a joke when two loads sat in limbo for 36 hours and we still got dinged for detention. End result: roughly $2,100 in extra charges last month alone, which wiped out a small contract bonus and cost me a customer credit. After 18 years running a 50-truck operation out of the Northeast I expect predictable billing - this was anything but. Save your money; their price didn't buy me reliability.
I've used Penske Logistics for about three years. Price was the sticking point from day one - their rates run noticeably higher than the small regional carriers we used to work with, and that adds up fast when you operate a 50-truck fleet. That extra spend did buy us something: fewer detention headaches and more predictable pickup windows, which trimmed driver idle time and overtime on some lanes. Still, it's a toss-up; on several Northeast lanes the promised optimization never really materialized and we ended up paying more in the end. After 18 years in this business I'm conflicted - great for clients who need scale and predictability, but for tight-margin moves I wouldn't expect it to save you money.
Last February one of our pallets showed as "delayed" at a regional hub at 10:45 p.m. and we were facing a hefty charge if it missed the delivery window. I checked WWEX's dashboard and their alert had already pinged an operations rep; within 20 minutes that rep had rebooked the load onto a different carrier and texted my dispatcher a new ETA. That quick carrier swap saved us a $1,200 fine and kept a key customer from blowing up my inbox. I've managed a 50-truck fleet for 18 years in the Northeast, and I don't hand out compliments lightly - this stuck because the rep stayed on the line and followed through until the delivery was scanned. Only reason it's not five stars: their billing reconciliation after the incident was slow and needed a couple of follow-ups.
Fleet management for a 50-truck operation in the Northeast means my mornings are split between last-minute load swaps and reroutes because of weather. DHL's app does a decent job pushing those load assignments to drivers - the GPS handoff and signature capture are fast and the proof-of-delivery screen is straightforward, which drivers actually like. It does have maddening moments though: the app will freeze when signal drops, the barcode scanner misreads maybe one in ten pallets, and push notifications sometimes show up after the driver is already five miles down the road. I do appreciate the detailed data logs for billing; they save my office hours every week, but frequent UI changes break the shortcuts we depend on and that constant churn wears on the team. Short answer: usable, not reliable.
I've used TQL for three years. Compared to the broker I relied on before, the biggest difference is their tracking - TQL TRAX actually shows live locations and more accurate ETAs so my dispatchers don't spend half the day on the phone. Before switching we were constantly reworking schedules because of unknown carrier whereabouts; that stopped almost immediately. Managing a 50-truck fleet in the Northeast, and after 18 years in the business, I can tell you one reliable data point like this makes planning far easier and cuts detention headaches. My only gripe is occasional lag in the web interface during peak load times, but the visibility gains made the move worthwhile.
Two months ago one of our weekend runs sat idle for 14 hours because Ryder's dock scheduler never actually booked the appointment even though RyderShare showed “confirmed” the whole time. We ended up eating roughly $4,200 in detention fees and losing a retail delivery window - drivers clocked but doing nothing, customers furious. I've run a 50-truck fleet for 18 years; with the small local carrier we used before, exceptions got fixed by a dispatcher who picked up the phone and solved problems in under an hour. Ryder's support funneled us into ticket loops and their API took three months to properly match our systems, which pushed back billing and reconciliation. If you're switching from a hands-on operator, expect visibility that looks good on-screen but won't save you from real-world scheduling misses, and plan for painful upfront costs.
Bottom line: Expeditors is pricier than some brokers, but in my case the extra cost paid for itself. Last winter they flagged and corrected a misfiled HS code on a mid-Atlantic import that would have kicked off roughly $4k in duties and several days of detention - they sorted it same day and saved us both money and idle truck time. With 50 trucks and 18 years in the business, surprises like that are what kill margins, so paying a higher fee for solid customs work is an easy call. Their billing is clean too, no smoke-and-mirrors charges, which makes internal accounting painless.
Wish the app would stop dropping GPS on longer hauls; with 50 trucks and 18 years in the biz, that kind of flaky tracking cost us two drivers overtime last week. We depend on the live map to reassign jobs, but statuses don't push until someone force-closes and reopens the app, so dispatch is stuck calling drivers and redoing paperwork. That lag caused a missed consolidation pickup here in the Northeast, a turned-away load and a $400 fee we had to absorb - plus extra miles on the clock. Support suggested clearing cache and reinstalling; polite, but useless when a driver is on the interstate. If your operation needs reliable mobile confirmations and accurate ETAs, this app needs serious work.
I've used GXO for about three years. At first their tech-forward approach felt like an upgrade, but reliability problems - intermittent WMS outages and repeated picking errors - started costing us real money. I run a 50-truck fleet in the Northeast, and when GXO missed afternoon cut-offs our drivers sat idle, we paid detention and overtime, and customers grew impatient. One holiday week a system glitch delayed high-volume e-comm replenishments and a key retail partner threatened to move business elsewhere. Support promised fixes that never really stuck; after three years I'm left feeling GXO can't be counted on when the calendar gets tight.
I've used C.H. Robinson for six months and getting started was a headache. Onboarding dragged on - what was pitched as a quick Navisphere hookup turned into three different reps asking for the same insurance forms and MC numbers, and it took ten days before we could actually book a load. After 18 years in the Northeast running a 50-truck fleet, that kind of administrative churn is unforgivable; we had two trucks sitting deadhead for a week while paperwork sorted itself out, which ate into margins. The onboarding screens are clunky for adding carriers and support kept giving scripted answers that didn't match our lanes. Won't expand their use in my network until onboarding is fixed; too costly to gamble on again.