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GXO Logistics

3.5· 15 reviews · 3PL & Logistics
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Larissa Lemke
· 101 reviews on TruckMyApps
2.0out of 5

Larissa Lemke's review of GXO Logistics

I've used GXO for about three years. At first their tech-forward approach felt like an upgrade, but reliability problems - intermittent WMS outages and repeated picking errors - started costing us real money. I run a 50-truck fleet in the Northeast, and when GXO missed afternoon cut-offs our drivers sat idle, we paid detention and overtime, and customers grew impatient. One holiday week a system glitch delayed high-volume e-comm replenishments and a key retail partner threatened to move business elsewhere. Support promised fixes that never really stuck; after three years I'm left feeling GXO can't be counted on when the calendar gets tight.

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More reviews of GXO Logistics

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Vivian RaynorJan 2026

When a Black Friday overflow doubled our pallet count overnight and our in-house staging backed up, GXO ramped space and labor within 48 hours and billed at the contracted per-unit rate rather than surprise surcharges. My 30-truck West Coast operation, after ten years of chasing opaque invoices, found that single thing - clear, predictable pricing - made the higher headline rate worth it because it removed weeks of reconciliation and unexpected line-item hits.

Felicity FayJan 2026

Been an owner-operator in the Southeast for 18 years, and we moved our e-comm fulfillment to GXO last winter. Robotics and their conveyor set-up crushed throughput compared to our old local 3PL, but recieving notices, weird chargebacks and a distant support team have made daily life more of a headache - faster, yes, but not necessarily better.

Roselyn OsinskiJan 2026

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