Larissa Lemke's review of Worldwide Express (WWEX Group)
Last February one of our pallets showed as "delayed" at a regional hub at 10:45 p.m. and we were facing a hefty charge if it missed the delivery window. I checked WWEX's dashboard and their alert had already pinged an operations rep; within 20 minutes that rep had rebooked the load onto a different carrier and texted my dispatcher a new ETA. That quick carrier swap saved us a $1,200 fine and kept a key customer from blowing up my inbox. I've managed a 50-truck fleet for 18 years in the Northeast, and I don't hand out compliments lightly - this stuck because the rep stayed on the line and followed through until the delivery was scanned. Only reason it's not five stars: their billing reconciliation after the incident was slow and needed a couple of follow-ups.
