…needed a rush refrigerated run from Florida up to New Jersey and Scotlynn pulled it off, mostly. Their own trucks handled temperature and timing fine on that lane - no surprises and the consignee signed without a complaint. When they piggyback to partner carriers, though, reliability slipped: two late unloads in a month and a lot of finger-pointing. Communication helps sometimes. I'm torn between keeping them on the lanes they've proven and shifting the rest to someone with steadier partner performance.
Larissa Lemke
Member since January 2026
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101 reviews · average 3.5
Bottom line: The Capstone mobile app's instant proof-of-delivery photo sync cut our phone traffic by half. Photos attach to the load with GPS/time stamps and show up in dispatch in seconds, which meant we stopped chasing drivers for paperwork. After 18 years running a 50-truck operation in the Northeast, I can tell you that simple thing removed a ton of wasted back-and-forth. It does stall briefly in real low-signal spots, but the queue-and-send behavior takes care of it without driver fiddling. Day-to-day it saved our office roughly an hour of admin and drivers actually seemed happier not repeating the same delivery details over and over.
...and then the app marks a load delivered while my driver is still circling the facility gate. The image upload for PODs and the quick remarks field actually save us time - those work reliably and drivers like the camera shortcut - but the live-tracking and ETAs jump around so much I end up calling consignees to confirm instead of trusting the app. I've run a 50-truck fleet for 18 years out of the Northeast, so small inconsistencies become big hassles fast; when a notification repeats three times or drops entirely in rural spots, dispatch has to chase it down. Interface is cluttered in places; finding past shipments takes too many taps, yet the pick-up scheduling flow is refreshingly quick. Mixed feelings: it helps day-to-day but also creates extra admin - useful, frustrating, and far from settled.
Two weeks ago an urgent three-pallet shipment had to get from Newark to a hospital in Boston overnight after a vendor missed loading. Forward Air picked it up within two hours, updated the ETA, and the driver actually called the receiving dock to hold the elevator - small detail, huge difference. I run a 50-truck fleet in the Northeast and have been in the business 18 years; I don’t see that level of follow-through very often. Tracking matched reality and the load arrived nearly two hours early. Only gripe: billing took about a week to straighten out because of vague line items, but on reliability they delivered when it counted.
So when their platform showed a truck assigned for a last-minute pallet run, I actually breathed a little. I've been at this for 18 years and manage a 50-truck fleet hauling in the Northeast, so tight pickups usually don't faze me, but this one was on a razor's edge. The carrier they matched canceled two hours before pickup, the tracking stopped updating, and we missed the dock window which cost us detention and a very angry recipient. Credit where it's due: Arrive's ops team hustled and rebooked a replacement that salvaged the load and kept the account, which I appreciate. Still, the flaky status updates and slow claims follow-up left me torn - great capacity when it works, annoying gaps when it doesn't.
Bottom line: the PSA BDP mobile app gives you the visibility you need, but using it every day feels like a compromise. The tracking map and timeline are handy for a quick status check - handy enough when coordinating loads across my 50-truck fleet in the Northeast - plus PDF uploads work when they do. The real problem is reliability: push alerts drop, ETAs sometimes freeze, and drivers keep telling me photos or signatures spin and then vanish. MFA and session timeouts are clunky too, so dispatchers end up making calls instead of trusting the app. I'm torn: it's useful as a secondary tool, but I can't rely on it as the single source for operations.
I've used Werner Logistics for eight years. What keeps me loyal is one thing: a rep who actually calls me when a problem starts instead of waiting for me to notice it - saved us more times than I can count. Managing a 50-truck fleet in the Northeast, that little heads-up matters; drivers get a live person fast and I've watched them rearrange routing mid-day to dodge a long delay. One memorable time a customs snag threatened a full-day hold, and the rep pulled in a broker contact and had us moving within hours. Simple, steady support like that wins my business every renewal cycle.
Eighteen years in logistics and managing operations across the Northeast, I hit a holiday surge that threatened to blow our pickup and delivery windows. What really surprised me was Mode Global's live load-visibility tool - watching location pings and real-time ETA shifts on a single screen let my dispatchers reassign a load to the nearest truck in under ten minutes. I manage about 50 trucks, so shaving even small chunks of idle time matters; that week we trimmed several detention incidents and dropped frantic driver callbacks to almost zero. The interface isn't flashy, but the map accuracy and timely ETAs were rock-steady and made shifting resources simple. For cutting chase calls and reacting in real time, that visibility feature was the one thing that stood out.
Bottom line: Americold's real-time temperature visibility beat our old provider by miles and actually saved a shipment. We used to get daily logs and spend half the morning on hold chasing anomalies; with Americold an alert popped up on my dispatcher's phone and we rerouted a pallet before it thawed. After 18 years running a 50-truck fleet in the Northeast, that sort of immediate warning is worth its weight in saved product and avoided headaches. Their appointment scheduling tightened up dock wait times too, which helped drivers stay on schedule, but it’s the temp alerts that sold me. Only downside: the mobile app can be slow to refresh at times, but it's a small trade for the visibility gain.
Bottom line: DB Schenker's tracking finally gave us ETAs we could trust. I've been running a 50-truck fleet in the Northeast for 18 years and we've had too many providers that tossed around day-long windows; with DB Schenker their live ETA updates were usually within 30 minutes of actual arrival, which cut driver idle time noticeably. That single improvement - accurate ETAs - saved us headaches and reduced detention by roughly a fifth in my experience. The only rough patch was the billing portal; it took a couple of calls to straighten invoices, but their reps answered and fixed things quickly. If predictable pickup timing is your priority, they're a clear step up from what we used before.
Honestly, their rates were higher than a few local brokers we shop around with, but the invoice actually matched the quote - no mysterious fuel-surcharge surprises. What made me really happy was the billing transparency; after 18 years in this business I can spot padded accessorials a mile away, and GEODIS breaks each line out so my accounting team stops calling me at 7pm. For a 50-truck operation in the Northeast that saved us real time and probably one or two chargebacks a month. Service isn't lightning-fast on weekends and that lag knocked them down a notch. Still, price-for-value? I'm giving them a 4/5 and keeping them on the preferred list.
Bottom line: CEVA's customer service gave me what I needed when a shipment went sideways, so I rate them 4/5. What really impressed me was having a single named rep who took ownership of a misrouted pallet, pushed daily on our behalf and got roughly $1,200 in detention charges waived - that one person saved my day. I run a 50-truck fleet in the Northeast and after 18 years in the business I don’t expect much hand-holding, but their persistent follow-up until the issue was closed was welcome. The downside is the web portal can be sluggish and I still had to call to get the live answers I needed. Fix the portal responsiveness and that rep-level support would tip this to a five.