Americold

3PL & Logistics

4.110 reviews

4.1Great

10 reviews

5

40%

4

30%

3

30%

2

0%

1

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What is Americold?

Americold is a U.S.-based logistics company specializing in temperature-controlled warehousing and supply chain solutions. Serving the food and beverage industry, Americold operates an extensive network of cold storage facilities across North America. In addition to warehousing, the company offers integrated transportation, inventory management, and supply chain optimization services - supported by technology platforms designed for real-time visibility, compliance, and product integrity.

Reviews (10)

Freddy Kassulke-Boyle

I have used Americold for 18 months. Getting started was unexpectedly straightforward - their integration team mapped our EDI feeds and had a working API connection to our TMS in under two weeks, which eliminated a lot of manual troubleshooting. After thirty years in the industry and managing a 200-...

I've used Americold for about three years. Their operations desk is the real win - when a gate hold or POD paperwork threatens to eat my day, one quick call gets someone who actually fixes it instead of putting me on hold; that direct support has saved me hours more than once.

Had one of those days - woke to a hold notice on a load sitting in Americold's Atlanta hub and it pretty much wrecked my Saturday. I run my own rig up in the Northeast (7 years on the road) and that seven-hour wait - app said slot cleared, dock said nothing's ready, paperwork was a mess - cost me tw...

See all 10 reviews →

Reviews (10)

Freddy Kassulke-Boyle

I have used Americold for 18 months. Getting started was unexpectedly straightforward - their integration team mapped our EDI feeds and had a working API connection to our TMS in under two weeks, which eliminated a lot of manual troubleshooting. After thirty years in the industry and managing a 200-...

I've used Americold for about three years. Their operations desk is the real win - when a gate hold or POD paperwork threatens to eat my day, one quick call gets someone who actually fixes it instead of putting me on hold; that direct support has saved me hours more than once.

Had one of those days - woke to a hold notice on a load sitting in Americold's Atlanta hub and it pretty much wrecked my Saturday. I run my own rig up in the Northeast (7 years on the road) and that seven-hour wait - app said slot cleared, dock said nothing's ready, paperwork was a mess - cost me tw...

During a holiday snowstorm my refrigerated pallet started creeping up in temp while I sat at a closed weigh station; Americold's app pinged me and their night crew pulled the pallet into their cooler and dropped the temp back down before anything spoiled. After nine years on the road, that's the fir...

Maymie Kunde-Batz

Customer support is maddeningly inconsistent. Sometimes a rep will dig in and straighten out a frozen-load mess, but other times calls and tickets disappear for days - frustrating when I'm an owner-operator with two trucks and 30 years hauling on the West Coast, so I’m genuinely torn between the use...

Two years with Americold and their support team is the only one that actually calls before paperwork spirals out of control - handling ten trucks in the Northeast, that quick callback last month saved us from a missed load and an expensive detention.