Last Tuesday a load they said was confirmed vanished three hours before pickup and my driver sat idle with no update. I've been running two trucks on the West Coast for 30 years - Truck Dispatch 360's radio silence and terrible follow-up cost me detention fees and a customer, so I can't trust them when things get tight.
Maymie Kunde-Batz
Member since January 2026
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94 reviews · average 2.8
Bottom line: MetroMax's support can be a lifesaver or a time-sink. I run two trucks on the West Coast and after thirty years in the game I appreciate reps who actually pick up the phone and sort a mess, but when loads get bounced between coordinators I spend evenings fixing missed notes - helpful when it clicks, maddening when it doesn't.
The mobile app is unreliable - it kept dropping connections and showing phantom “accepted” loads that vanished when I called the broker. After 30 years running two trucks on the West Coast I missed a $650 weekend run and burned hours re-booking because the map wouldn’t refresh and push alerts arrived 30 minutes late; useless when you’re on the road.
Owner-operator with two trucks on the West Coast and 30 years in the business - when a rate mix-up cost me a day's pay, MercuryGate support put me on hold for two hours then closed the ticket without fixing the bill. Their reps wouldn't escalate, I ended up eating a $600 deadhead, and the whole experience made me rethink relying on their customer service.
On a slick stretch near Sacramento when my dash lit up and the truck started coughing, Teletrac Navman's engine-diagnostic alert told me the exact fault code and pointed to the closest certified shop. I run two trucks on the West Coast and after 30 years I'm picky about gear - this feature saved me hours and probably a tow, though the app could be a bit quicker refreshing live maps.
Bottom line: the mobile app is unreliable and cost me hours - I’m an owner-operator with two trucks on the West Coast and the GPS would freeze mid-route, leading to a missed pickup and extra deadhead miles. Push alerts arrive late or not at all, and the map redraws so slowly I ended up calling drivers instead of trusting the app.
Last Thursday my tablet blew up with a dozen 'harsh braking' alerts for a smooth run down Highway 1 that my driver swore he never did. The trip playback proved him right and saved me from an awkward call, but those recurring false positives are a pain - useful when the map is right, maddening when the alerts aren't.
On a foggy night when one of my trucks stalled on I‑5, Teletrac Navman locked onto the exact spot within a minute so I could direct roadside assistance without driving blind. Owner-operator here - two trucks, thirty years on the West Coast - and that kind of dependable location fix is why I give it 4/5.
...switched from Fleetmatics last year - Azuga's idle-time alerts actually started shaving off fuel spend within weeks. I run two trucks on the West Coast and after 30 years you learn to hate false alarms; these alerts are crisp and actionable, so 4/5 from me.
Bottom line: Verizon Connect isn't reliable enough - it dropped live tracking during two critical pickups. I've run two trucks on the West Coast for 30 years; frozen feeds on the I‑5 cost me a missed drop, $250 in detention, and an afternoon backtracking because alerts were delayed or missing.
...their support rep sat on the phone with me for 45 minutes and actually fixed the GPS pairing - saved me a shop trip. I've run two trucks for 30 years on the West Coast, so that kind of follow-through wins me over; four stars because the live map can lag on busy days.
Halfway through a Saturday run the app froze and sent our guy to the wrong building - turned a 20-minute drop into an hour-long headache and a pissed-off customer. Running two trucks after thirty years on the West Coast, I’m torn: the proof-of-delivery photo saved us on paper, but one outage like that makes me wonder if I’d be better off with old-fashioned calls.