Larissa Lemke's review of CEVA Logistics
Bottom line: CEVA's customer service gave me what I needed when a shipment went sideways, so I rate them 4/5. What really impressed me was having a single named rep who took ownership of a misrouted pallet, pushed daily on our behalf and got roughly $1,200 in detention charges waived - that one person saved my day. I run a 50-truck fleet in the Northeast and after 18 years in the business I don’t expect much hand-holding, but their persistent follow-up until the issue was closed was welcome. The downside is the web portal can be sluggish and I still had to call to get the live answers I needed. Fix the portal responsiveness and that rep-level support would tip this to a five.
