The onboarding process was the worst part - opaque rules and surprise prep requirements blew up our schedule. I manage a 25‑truck fleet in the Midwest with four years of running regional logistics, so when Amazon's shipment tool split pallets into six different drop points and demanded barcode formats we’d never used, it cost me real dollars. We had two trucks idling at a dock for half a day, paid detention and rework fees, and saw customers cancel orders because delivery windows shifted. Support was slow and mostly pointed to generic help articles that didn’t address our case, so getting a clear answer on rejected SKUs or how to stop split shipments took weeks. If you’re thinking about moving volume to FBA/MCF, plan on extra training time and unexpected charges - for some runs it was cheaper to reroute through local carriers than finish the setup.
Adella Labadie
Activity
Reviews
92 reviews · average 2.7
I've used JAS for four years. Their JAS SmartHub tracking - which I planned routes around to keep my drivers productive - has been wildly unreliable: shipments sit at “in transit” with no GPS pings and ETAs flip by a day with no explanation. With a 25-truck fleet in the Midwest that visibility failure cost us two detention bills last month and a spoiled reefer load; the client charged us back and my ops team was scrambling. Support tickets took 48+ hours to get any reply, meanwhile drivers sat idle because the portal insisted the pickup was on time. I'm done trusting a visibility tool that hands me stale statuses and bad ETAs - it’s eaten time, money, and client goodwill.
I've used CoyoteGO for about 18 months. Mostly what matters to me is price, and CoyoteGO has delivered steady Midwest lanes around $2.10–$2.40/mile, which made it worth adding to our mix. The thing that actually made me happy was that the posted rate rarely shrank after booking - no surprise cuts that force you to fight to get the original number. Not perfect - some lanes are thin and you still have to be picky when running a 25-truck fleet - but when the rate is there it pays the effort. Four stars: good pay on the right runs, and I use it regularly for Midwest routes.
Bottom line: FreightClub paid for itself in roughly two months thanks to better LTL buys. The thing that really saved us money was the side-by-side LTL rate comparison that shows all-in costs - tariffs, fuel and common accessorials - so you actually see the landed price instead of being fooled by a low headline rate. For context, I'm the fleet manager for a 25-truck Midwest operation with four years on the job, and the platform uncovered cheaper lanes on shipments I would have priced the old way. Not perfect - the UI can be a bit clunky when we're booking lots of moves - but the dollar savings made the subscription worth it.
On a tight schedule last spring we moved the dispatch workflow over to BlueShip TMS and I braced for weeks of pain. With four years managing a 25-truck fleet in the Midwest, I was pleasantly surprised that the onboarding rep got our historical rates imported overnight and helped us stand up the API connection without us having to rewrite everything. We did hit a snag with our oddly named lanes - the mapping tool didn’t catch our custom labels and it took a couple of phone calls to an engineer to get a quick script run - annoying but fixable. The thing that made me happiest was the rate-comparison screen: once those lanes were corrected it showed actual dollar differences per load immediately, which made carrier choices way easier. After a month live, setup time was much shorter than I expected and the team support during kickoff was the real differentiator.
the rate comparison tool is a weird mix of brilliant and infuriating. It will flag a cheaper carrier and you think you're about to save a few hundred bucks. But for my 25-truck Midwest fleet, those "cheaper" rates sometimes ignore fuel surcharges or special accessorials, so a saved quote turns into an overpriced bill after booking. Integration with our ERP mostly passes orders through fine, but when rates update late the system doesn't reconcile the difference automatically and that gap is what keeps me on edge. So I use ShipERP for quick comparisons and the occasional win, but I double-check everything now - torn between cutting time and babysitting every shipment.
Bottom line: getting started with Cargo Chief was a painful time sink that wound up costing us real freight. Their signup and TMS integration promised to be quick, but the API handoff kept failing and my IT guy spent three afternoons chasing token errors while carrier matches never populated - we lost two weekend loads because of it. Support replies were slow and generic, the kind that tells you to clear your cache while brokers around us booked trucks. I run 25 trucks in the Midwest and the missed hauls plus extra deadhead added roughly $1,200 to our week's costs, which stings on a small fleet. If you expect to be up and running fast, plan for delays and extra labor - this was not the smooth onboarding they advertise.
Managing a 25-truck fleet out of the Midwest, I moved to Logistically TMS after too many missed pickups and messy billing spreadsheets. Onboarding was solid - one rep sat with us through load templates and the first month's quirks - but after that the support experience has been wildly inconsistent. Some days a real person picks up the phone within an hour and sorts out a billing or tracking mess; other times we sit on a ticket for 24–48 hours and get a generic reply that doesn't help the driver waiting at a dock. I'm torn because there are support folks who clearly know our account and actually dig in, which has saved us more than once, but turnover and slow SLAs make it hard to rely on when things are urgent. If you can live with occasional delays and prefer escalation-by-phone when needed, it’ll work; if you need immediate, predictable hand-holding every time, it might frustrate you.
The billing module just wrecked a week's cash flow for us. One load got invoiced twice - DAT generated a duplicate invoice, paid a carrier twice and left the shipper with a disputed bill; it cost me two days and about $1,200 in late fees to sort and we lost a repeat customer. Support took 48 hours to respond and there was no automatic rollback, so I had to manually recreate invoices and reconcile bank entries while the office scrambled. At the same time the carrier coordination screen started freezing, which left drivers sitting idle while I jumped between tabs trying to reassign trucks. After four years running a 25-truck Midwest fleet I expected fewer headaches from a TMS; this one added more work than it saved.
…and the IFTA reporting is what actually made the whole switch worth it. It pulls mileage and fuel straight from trips, auto-allocates miles by state, and produces audit-ready reports that used to take my office a full week to stitch together. I manage 25 trucks and after four years of wrestling spreadsheets this is almost shocking - our bookkeeper knocked two full days off the quarter close. One tiny hiccup with a missed fuel batch was easy to fix, so it didn’t slow us down. Saved time and headaches when filing season hit; that alone paid for the subscription.
Managing a 25-truck fleet in the Midwest, I gave ITS Dispatch a go when our old process became chaotic. Setting up took longer than I expected - the core dispatch screens are straightforward, but getting our rate tables and customer billing terms imported was a pain and required manual cleanup. Support replies were friendly but slow, and the tutorials gloss over quirks that showed up once we started entering real runs. Rolling it out to drivers was hit-or-miss; a few picked it up fast, others kept calling because the mobile interface hides important fields. I like that it covers the basics without clutter, but the early headaches cost time we couldn’t spare - useful if you have patience to tweak the setup, frustrating if you expect plug-and-play.
Last Tuesday our ELD timestamps stopped syncing during a 9am load pickup and two drivers were left waiting at the shipper. I called support and sat on hold for roughly 22 minutes before a hurried rep patched things up but couldn’t clearly explain why it happened. A follow-up ticket actually included screenshots and a test on our account, which was helpful, but then development took three days to acknowledge it was a recurring bug they thought they'd already fixed. Small things like that matter to a 25-truck operation - some reps are great and proactive, others seem unfamiliar with our setup. Torn: the system is simple enough to use day-to-day and support can be helpful, yet the inconsistency in responses makes me second-guess them when something more complex goes wrong.