Adella Labadie's review of DAT Broker TMS
The billing module just wrecked a week's cash flow for us. One load got invoiced twice - DAT generated a duplicate invoice, paid a carrier twice and left the shipper with a disputed bill; it cost me two days and about $1,200 in late fees to sort and we lost a repeat customer. Support took 48 hours to respond and there was no automatic rollback, so I had to manually recreate invoices and reconcile bank entries while the office scrambled. At the same time the carrier coordination screen started freezing, which left drivers sitting idle while I jumped between tabs trying to reassign trucks. After four years running a 25-truck Midwest fleet I expected fewer headaches from a TMS; this one added more work than it saved.
