And the support just disappeared when we needed them most. During harvest week our order sync started dropping loads and dispatch couldn't get a straight answer from tech support. I manage 25 trucks; we sat idle for two afternoons and picked up detention fees that wiped out a day's margin. Every ticket got the same canned reply and promises of a callback from an “engineer” within two hours that never happened, and when someone finally responded it was like they hadn't been briefed - the fixes were temporary at best. If you need fast, attentive help when the season is pressing, be prepared to wait; support was the weak link for us.
Adella Labadie
Member since January 2026
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92 reviews · average 2.7
…switched to BulkLoads after months of wading through load boards full of vans and flatbeds that never fit our hoppers. The commodity and equipment filters actually work - I can target corn or fertilizer runs and see matches for hopper gear, which cut down the time my dispatcher spends scrolling. Compared to the big national boards we used before, the hits are more useful and fewer "maybe" leads; last week we picked up a soybean run two miles from a drop and avoided a 150-mile deadhead. Only gripe is the messaging is a little clunky on mobile - had to call once when details were missing. For what we do in the Midwest with a 25-truck fleet it’s been a solid time saver and feels built around bulk work instead of shoehorning us into general freight.
I run a 25-truck fleet in the Midwest and have four years handling local and regional runs. We signed up for AXIS hoping the cloud TMS and live tracking would finally stop the guesswork, but the app routinely locked up during our busiest dispatch windows and the map would freeze for 10–20 minutes at a time. Drivers were rerouted without updated ETAs and we swallowed two detention fees last month because the system showed a truck where it wasn’t. Support replies were slow and vague - tickets sat 'in progress' while we scrambled on the phone. The analytics look fine on paper, but reliability is what matters to me; until the outages are fixed, I can’t trust AXIS on heavy days.
...and the app froze right when the driver hit 'arrived' at a time-sensitive drop. We have 25 trucks and that glitch meant a missed appointment, a $150 chargeback, and two hours of phone tag trying to rebook the customer. The mobile UI is cluttered - drivers hate the layered menus and the offline mode barely works, so when they lose signal the manifest disappears and they have to re-enter signatures later. The AI suggestions on the phone are often delayed or flat-out wrong, offering reroutes after the truck already passed the only viable road; it makes dispatch look bad. If your day-to-day depends on drivers actually being able to use the app, this one will cost you time and money and we're already hunting for something better.
Last Tuesday an invoicing bug duplicated a $3,200 load to a major broker and froze settlements for six days. We were already paying $1,000/month plus a one-time implementation charge of $7,500, and that week of frozen cash plus two staff overtime shifts to fix billing easily wiped out any projected ROI. I manage a 25-truck Midwest fleet and have four years running operations - so I can tell you when software drains cash instead of saving it. Support was slow and put some fixes on a “next sprint” while our drivers waited for clearance; the platform’s pricing model also tacked on per-settlement fees I hadn't been warned about. If your margins are tight like ours, this felt like an expensive experiment that cost us loads and trust - worth it? Not for this fleet.
...and then at 2 a.m. the Dossier app timed out for almost 40 minutes during a route change, which is exactly when you need it to hold up. We run 25 trucks in the Midwest and that outage dropped live locations and maintenance alerts - drivers sat idle while dispatchers had to call everyone by hand. One of those idle trucks had a pending engine fault that never synced over; we ended up with a tow, missed loads, and roughly $1,100 in direct costs. Support finally replied with “we're investigating” after hours, but their workaround was temporary and the same sync lag returned the following week. If reliability at crunch time matters to you, this platform frustrated us more than it helped.
Bottom line: McLeod turned a weekly invoicing headache into something we can finish in a day. Our previous setup - a messy mix of spreadsheets and a basic TMS - left invoices sitting for days because every exception needed manual checking. What really made me happy was the settlement automation: once rules are in place payables and receivables match up with far fewer human touches, so billing errors drop dramatically. Managing a 25-truck Midwest fleet for four years, that change improved cash flow and cut the number of driver calls about pay issues. The interface has a learning curve and support can be slow at times, but it’s miles ahead of what we were using before.
I've used Shippeo for four years. Support is the reason I'm warning others - response times are glacial, tickets get bounced between teams, and when you finally get someone on a call they read from the same canned script that doesn't match our setup. Last month a driver hit an unexpected delay and the support rep promised a route update in two hours that never came; we missed two delivery windows and took about $1,200 in customer penalties. Their portal keeps promising predictive alerts but getting a human to act is the problem - it's like the platform can tell you what's wrong but the people won't help fix it. If you can handle self-service and endless email loops maybe it's tolerable, but for a Midwest operation with 25 trucks that needs quick, pragmatic help, it's been more headache than help.
Bottom line - it was reliable when I needed it most, and that saved us money. Once, at 2 a.m., a carrier delay would've knocked out a dock plan; the platform's Digital Worker rebooked a replacement and pushed updated ETAs to my drivers before anyone called me. With a 25-truck fleet across the Midwest, those automatic fixes matter because we don't have a large ops team to babysit shipments. What made me happiest was that it actually executed the fix instead of just flagging the problem - no manual emails, just action. Still, occasional false alerts and a cluttered notifications feed cost it a star; but for reliability under pressure it hits the mark.
Last Monday our EDI feed for a major supplier stopped syncing four hours before the day's cutoff, and invoices vanished from the portal. I opened a priority ticket and the first support rep was patient and walked us through logs, but the case was handed off twice and we waited 36 hours with no update while dispatchers scrambled. When the senior engineer finally intervened they corrected a mapping error and gave a workaround to prevent reoccurrence, which patched things but only after we did a lot of manual reconciliations that ate person-hours. I run 25 trucks in the Midwest and after four years managing integrations I can say their people know the tech, but their internal coordination is flaky - sometimes you get a quick, competent fix; sometimes you're left on hold. Three stars: the system helps when it’s working and support has capable folks, but be ready to chase them and keep a manual backup plan.
