Adella Labadie's review of PCS TMS Software
...and the app froze right when the driver hit 'arrived' at a time-sensitive drop. We have 25 trucks and that glitch meant a missed appointment, a $150 chargeback, and two hours of phone tag trying to rebook the customer. The mobile UI is cluttered - drivers hate the layered menus and the offline mode barely works, so when they lose signal the manifest disappears and they have to re-enter signatures later. The AI suggestions on the phone are often delayed or flat-out wrong, offering reroutes after the truck already passed the only viable road; it makes dispatch look bad. If your day-to-day depends on drivers actually being able to use the app, this one will cost you time and money and we're already hunting for something better.
