Adella Labadie's review of Axis TMS
I run a 25-truck fleet in the Midwest and have four years handling local and regional runs. We signed up for AXIS hoping the cloud TMS and live tracking would finally stop the guesswork, but the app routinely locked up during our busiest dispatch windows and the map would freeze for 10–20 minutes at a time. Drivers were rerouted without updated ETAs and we swallowed two detention fees last month because the system showed a truck where it wasn’t. Support replies were slow and vague - tickets sat 'in progress' while we scrambled on the phone. The analytics look fine on paper, but reliability is what matters to me; until the outages are fixed, I can’t trust AXIS on heavy days.
