Adella Labadie's review of Amazon – Fulfillment Services (FBA & MCF)
The onboarding process was the worst part - opaque rules and surprise prep requirements blew up our schedule. I manage a 25‑truck fleet in the Midwest with four years of running regional logistics, so when Amazon's shipment tool split pallets into six different drop points and demanded barcode formats we’d never used, it cost me real dollars. We had two trucks idling at a dock for half a day, paid detention and rework fees, and saw customers cancel orders because delivery windows shifted. Support was slow and mostly pointed to generic help articles that didn’t address our case, so getting a clear answer on rejected SKUs or how to stop split shipments took weeks. If you’re thinking about moving volume to FBA/MCF, plan on extra training time and unexpected charges - for some runs it was cheaper to reroute through local carriers than finish the setup.
