After 28 years managing a 150-truck fleet across the Northeast, I expected a mobile app to make our day-to-day smoother; instead TruckingOffice's app has been the choke point. GPS and status updates frequently lag or fail to sync, and the app crashes when drivers try to attach POD photos, so dispatchers end up calling the road constantly to confirm loads. Those failures turned into nearly three weeks of delayed billing and about $11,500 in unpaid invoices last quarter while we tracked deliveries manually. The UI is clumsy - important actions buried in menus and no reliable offline save for forms - so drivers on long routes with poor coverage either give up or duplicate entries. Test it aggressively before rolling it out; until stability and offline behavior are fixed I won't send this app to new drivers.
Mae Kris
Activity
Reviews
91 reviews · average 4.0
Switching from the old enterprise TMS we sweat over felt like stepping out of a swamp. What made me happiest was the driver-assignment flow - a couple clicks and a load is claimed, which for our dispatchers shaved minutes off every load. We run about 150 trucks in the Northeast, so those minutes add up into fewer late calls and a lot less paper at shift change. It’s not built for fancy route planning or forecasting, but compared to the heavy system we had before it actually lets crews get work done without a week of training. Simple, fast, and annoyingly effective for day-to-day dispatch.
Last month, during a midday bridge closure that shut two lanes on I-95, I had to reassign five loads in ten minutes. Before PCS Dispatch Manager we would have been on the horn and thumbing through a dozen spreadsheets - pure chaos - but with PCS’s visual drag-and-drop board I moved loads, assigned new drivers, and the system auto-sent updates without me lifting the phone. I’ve been running a 150-truck fleet for 28 years in the Northeast, so that one feature - instant load reassignment and automatic driver notifications - was the single thing that made me genuinely happy. Only downside so far is the mobile app stalls on weak cellular and one integration with our payroll system needed support to finish. Still, it cut the usual panic and phone tag in half during that I-95 mess, so I’m giving it four stars.
…and when the roadside inspector insisted the logs were fudged, I almost lost it. We had a driver blow a tire on I-84 last November and the paperwork made it look like he was still driving; guy's shaken and the officer was ready to write a hefty violation. I've been in this business 28 years and manage about 150 trucks, so I can usually spot a legit log - PeopleNet's precise event timestamps and engine-on/engine-off signatures matched the GPS trail exactly and exported into a neat PDF audit that stopped the citation cold. That one clear, time-stamped export is what made me happy; saved us a big fine and hours on the phone. A few clunky screens here and there keep it from five stars, but solid 4/5 for peace of mind.
Bottom line: McLeod does the one thing that matters to me - it stays up and accurate when traffic, weather, or payroll deadlines hit. Last winter, in the middle of a Nor’easter that knocked out our office internet, the mobile check-ins and ETA updates kept flowing and dispatch kept moving; that kind of reliability stopped a small crisis from becoming a big one. With 28 years in trucking and a roughly 150-truck operation across the Northeast, I notice hiccups fast, and there haven’t been many. The thing that actually made me happy was the settlement batch that ran clean during a billing scramble - saved me a full day of rework. Support can be slow on non-urgent tickets, but when uptime is the priority McLeod delivers.
...never thought the subscription would pay for itself so fast. Price looked steep when the rep ran the numbers, but what made me happy was the platform's predictive ETAs cutting our detention hours - out here in the Northeast that saved us roughly $18k a month after we rolled it across our 150-truck fleet. I’ve been in this business 28 years and I like things that show immediate ROI; this did in about four months, no fluff. Support answered setup questions quickly and that helped us start realizing savings faster than expected. Worth every penny for us - pricey up front, but if you measure by reduced detention and fewer frantic customer calls, it's a smart buy.
Last March when the nor'easter shut down I-95 north of New Haven and left 27 loads stalled in snow, Infor pinged me with a cluster alert and updated ETAs before half my drivers could even call in. The predictive ETA and automated reallocation flagged which loads to swap and suggested alternate delivery windows, so my dispatchers rerouted three teams and reassigned two pickups on the fly instead of having everyone sit idle. I run 150 trucks and after 28 years on the road I don't get rattled easily, but watching the timeline shift in real time and seeing a clear list of swap candidates saved us from massive detention - probably tens of thousands in fees that day. What made me happiest was one simple thing: it kept drivers moving when the roads didn’t, and the alerts were obvious enough that the team could act fast under pressure.
I've been using Transporeon for five years. What really impressed me was their customer support - not canned responses, but a freight-audit rep who actually dug into our recurring invoicing errors and stuck with the case until credits showed up. After 28 years in fleet operations running a midsize regional outfit, that's the kind of hands-on help that saves my dispatchers hours and calms the office. Occasionally tickets get bounced between teams and response times stretch during peak season; that kept it from being a five-star service. Still, their follow-through leaves me confident to plan routes without constant invoice worry.
I've used Descartes for over six years. After 28 years in the industry and managing a 150-truck fleet in the Northeast, reliability is everything, and this platform delivered when it mattered most. What made me happiest was the carrier connectivity - automatic tenders and confirmations kept loads moving through a holiday snowstorm when phones were useless. I didn't have to babysit loads or chase drivers; the ETAs and alerting were consistently accurate, which stopped us from losing appointment slots and paying detention. Support also picked up a late-night routing issue and had it resolved by morning.