When a firmware glitch knocked GPS off a dozen trucks on a snowy Friday just before morning dispatch, I called Samsara support expecting a long wait. They picked up in under three minutes, escalated me to a tech who pushed a rollback and then stayed on the phone - listening, checking unit-by-unit - until every truck reported in. After 28 years running a 150-truck operation in the Northeast, I can say that level of follow-through is rare; calm voice, no passing me between teams, just one person driving the fix. What really made me happy was the rep proactively emailing the full incident log and scheduling a follow-up review so we could prevent the same update from hitting during peak hours. It saved us hours of reroutes and a bunch of headaches - five stars for support.
Mae Kris
Activity
Reviews
91 reviews · average 4.0
I've run a 150-truck operation in the Northeast for 28 years, and we moved to Detrack after months of demoing because the sales pitch promised better live tracking than our old system. In practice the GPS jitter and frequent disconnects were worse than our legacy platform; drivers had to restart the app multiple times a day and dispatch stopped trusting the ETAs. What really cost us was customer churn - late arrivals and inaccurate windows generated extra calls, credits, and we actually lost a few accounts in one quarter. There are useful pieces like proof-of-delivery capture and basic route assignment, but compared to the system we came from (where location was consistently accurate and ETAs conservative) Detrack felt like a step backward. If your fleet is large and margins are tight, plan for extra hours on support and a lot of remediation work, because that’s exactly what we had to absorb.
The live tracking froze during our busiest shift and it ruined the whole route timetable. On a snowy Tuesday last month the app stopped updating for twenty minutes; dispatch accidentally sent two drivers to the same high-priority client while leaving another customer waiting for three hours. After 28 years in the business managing a 150-truck fleet in the Northeast, that kind of glitch costs real money and even more headaches. We paid roughly $1,100 in overtime, wasted fuel on pointless backtracking, and ultimately lost a regional retail account because their deliveries were missed. The dashboard looks nice, but when GPS and dispatching disconnect you get chaos - I can’t trust Routific on a high-volume day.
We got hit with a snow squall and an irate clinic called claiming a $1,200 refrigerated delivery “never showed.” The driver had already snapped a proof-of-delivery pic in the Onfleet Driver app - time-stamp, GPS pin and everything - and I pulled the log up from the office; fifteen minutes later the clinic was off our case. I've been managing fleets for 28 years and run about 150 trucks in the Northeast, so I know how these disputes go, but that one little image made my week. No long audit, no chargeback, no angry emails; one clear photo sorted the whole mess. I now tell every rookie the same thing: get that proof on camera every time - saved us an account and a weekend of headache.
Bottom line: their support team is the reason we didn't lose a single delivery during last quarter's holiday crush. When an integration hiccup started dropping location pings, one engineer stayed on the line with our dispatcher for four hours, walked us through a temporary routing bypass and pushed a permanent fix that night. For a 150-truck operation in the Northeast that was enormous - they didn't just close the ticket, they sent a short playbook we could hand to drivers and coached our ops lead the next morning. Response times are almost always under an hour and the follow-ups include annotated logs and screenshots so my crew actually learns instead of guessing. The web UI could be tidier, but the human support more than makes up for the rough edges.
I've managed a 150-truck fleet in the Northeast for 28 years, and switching to Circuit shook up our daily rhythm. We used to hand drivers static morning printouts from an old TMS and spent hours each week reordering stops by phone when traffic or last-minute windows popped up - Circuit’s live re-sequencing changed that. That real-time reroute feature is the single thing that made me happiest: when a highway backup appears the app reshuffles the day and gives new ETAs without me playing dispatcher. Late deliveries have dropped sharply and drivers stop calling in to ask where to go next, which is worth the switch alone. If your shop still runs on paper routes, Circuit feels like moving into the present.
With 28 years in trucking and a 150-truck fleet based in the Northeast, I was skeptical about outsourcing dispatch. We previously used an in-house small dispatch crew that was decent at load matching but timid on rates; Logity's negotiators pushed back with brokers and on several long runs we picked up 8–12% better pay. That bump in revenue alone justified the switch and freed our planners from constant broker haggling. Their paperwork handoff wasn't perfect at first - wrong BOL versions popped up twice - but they corrected the process quickly. Feels like a net win for anyone who cares more about margin than chasing every load.