Mae Kris's review of Hellotracks
Bottom line: their support team is the reason we didn't lose a single delivery during last quarter's holiday crush. When an integration hiccup started dropping location pings, one engineer stayed on the line with our dispatcher for four hours, walked us through a temporary routing bypass and pushed a permanent fix that night. For a 150-truck operation in the Northeast that was enormous - they didn't just close the ticket, they sent a short playbook we could hand to drivers and coached our ops lead the next morning. Response times are almost always under an hour and the follow-ups include annotated logs and screenshots so my crew actually learns instead of guessing. The web UI could be tidier, but the human support more than makes up for the rough edges.
