Terrence Bashirian's review of Hellotracks

Mae KrisJan 2026

Bottom line: their support team is the reason we didn't lose a single delivery during last quarter's holiday crush. When an integration hiccup started dropping location pings, one engineer stayed on the line with our dispatcher for four hours, walked us through a temporary routing bypass and pushed a permanent fix that night. For a 150-truck operation in the Northeast that was enormous - they didn't just close the ticket, they sent a short playbook we could hand to drivers and coached our ops lead the next morning. Response times are almost always under an hour and the follow-ups include annotated logs and screenshots so my crew actually learns instead of guessing. The web UI could be tidier, but the human support more than makes up for the rough edges.

Jalon KingJan 2026

During a thunderstorm that knocked out several cell towers last Wednesday our east-end route still showed live locations down to the street level, which stopped a potential cascade of missed pickups. What made me realy happy was the tracking - updates continued to trickle in and gave me the confidence to reroute drivers on the fly, even though ETAs and POD uploads lagged a few minutes. One quirk: proof-of-delivery photos sometimes took longer to sync, but the location data was dependible enough for day-to-day decisions.

Roselyn OsinskiJan 2026

Nine years on the road with three trucks taught me to hate juggling phone calls and paper invoices. We switched from texting ETAs and me calling drivers to HelloTracks' live tracking - customers actually watch the pin move and stop calling to ask where the truck is. That single change, the live ETA map, cut our inbound calls and let drivers finish runs faster; can't believe I waited this long.