Jalon King's review of Hellotracks

Used HelloTracks for about 2 years, and last month one of my drivers got rerouted by the app into a dead-end dirt road - GPS jumped, ETA flipped from 20 mins to 2 hours and the customer started blowin up my phone even though the driver finally got a photo proof of delivery; kind of a mess. I'm an owner-operator with three trucks in the Southwest so delays cost me, and while the POD pics and driver chat saved us that day the flaky routing and missed customer notifcations leave me anoyed and torn about keeping it.

Mae KrisJan 2026

Bottom line: their support team is the reason we didn't lose a single delivery during last quarter's holiday crush. When an integration hiccup started dropping location pings, one engineer stayed on the line with our dispatcher for four hours, walked us through a temporary routing bypass and pushed a permanent fix that night. For a 150-truck operation in the Northeast that was enormous - they didn't just close the ticket, they sent a short playbook we could hand to drivers and coached our ops lead the next morning. Response times are almost always under an hour and the follow-ups include annotated logs and screenshots so my crew actually learns instead of guessing. The web UI could be tidier, but the human support more than makes up for the rough edges.

Roselyn OsinskiJan 2026

Nine years on the road with three trucks taught me to hate juggling phone calls and paper invoices. We switched from texting ETAs and me calling drivers to HelloTracks' live tracking - customers actually watch the pin move and stop calling to ask where the truck is. That single change, the live ETA map, cut our inbound calls and let drivers finish runs faster; can't believe I waited this long.