What impressed me most was their knack for extracting better rates from brokers - I've seen lane margins increase enough to justify the fee. With fifteen trucks in the Southeast and five years running a small fleet, I've dealt with many dispatch services; Truck Dispatch 360's negotiators are sharp and pro-active, paperwork is handled without much fuss, but communcation after hours can be slow so we had a couple late replies that cost time. Still, that rate improvement made a real diffrence to our monthly numbers.
Jalon King
Member since January 2026
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98 reviews · average 2.7
Last Tuesday, when a shipper canceled a hot load an hour before pickup, MetroMax secured a backhaul at a better rate than our usual broker would have even offered. I run 15 trucks in the Southeast and after five years of switching between local brokers and DIY dispatch this was the first time a single rep actually pushed for the rate and handled the follow‑up so drivers didn't sit idle. They handled the calls and paperwork so we could keep rolling; quikly sorted the BOL and the driver was on his way.
...the equipment filter mislabeled dry-van loads as reefers repeatedly, so we dispatched a truck only to be turned away and billed detention when the shipper wouldnt accept the trailer. That mistake cost us a missed contract, roughly $900 in lost revenue and an extra 150 deadhead miles - with 15 trucks to manage I had to scedule swaps that disrupted two days of runs and we recieved angry drivers. The interface is easy to use, but inaccurate listings make it unusable for reliable planning.
Support at Ninja Dispatch is a mixed bag. Their agents are knowledgable and often patient on calls, yet ticket responses vary wildly - some issues are resolved same-day while other critical queries sat for days and I recieved no proper followup, which is a real problem when you manage 15 trucks across the Southeast. I like that problems do get fixed when someone stays with them, but the inconsistency in respons and escalation makes me hesitant to rely on them for tight dispatching windows.
Unreliable tracking was the biggest problem for us - GPS updates would drop mid-haul and the map often showed drivers parked when they were rolling. With 15 trucks we can't afford blind spots; on two runs the BOL/POD uploads failed and settlements were delayed, costing us detention feees and tense calls with brokers. Support respnse took too long and the platform wasn't stable enough to trust for time-sensitive loads.
Dropped the ball on a Friday - Tailwind's schedluing error showed a load as "accepted" when it wasn't, and we missed a critical pickup. We sat on hold for two hours while the support rep couldn't replicate the issue; the missed pickup and detention fees cost us roughly $4,200 and a custumer who cancelled two lanes. The dashboard looks fine until it doesn't, and for a five-year-old fleet running 15 trucks in the Southeast, that kind of unpredictability is unforgivable.
Bottom line: the maintenance-reminder module is unreliable and it cost us two days of downtime and roughly $4,200 in repairs. We run 15 trucks in the Southeast and a schedueled driveline service never triggered - the dashboard showed it as scheduled but the reminders didn't trigger when they shoudl of, so a truck failed on route. Support took days to respose and timestamps in the logs were inconsistent, leaving me to manually track services; frustrating and expensive.
I manage a 15-truck fleet across the Southeast and have five years in fleet operations. The mobile app is usefull for quick location checks - drivers show up on the map and the basic alerts get to me, but it laggs on route redraws and ocassionally won't update until I kill and reopen it. I rely on it daily when I'm pressed for time, yet it feels like a handy tool that still trips over small things, so I'm torn.
Bottom line: Azuga failed to alert us during a critical maintenance window and that failure cost my company a full day of downtime. One truck showed an engine fault on the road but the dashboard toggled to “OK” and the maintenance reminder never fired; we ended up with a highway breakdown, three missed deliveries, a $2,600 lost-revenue hit and nearly $900 in towing/repairs - the dispatcher and driver wasted hours chasing diagnostics the system should have handled. I manage 15 trucks in the Southeast and with five years running fleets I've never seen a telematics provider ignore a live fault like that; support blamed a “sync issue” and we never recieved a clear postmortem, so we're moving off the platform.
I have used Verizon Connect for a year and a half. Compared to the system we ran before, the GPS updates are noticeably laggy and route histories sometimes skip whole legs - on my 15-truck fleet in the Southeast that meant extra routing time and unnecessary fuel burn. Support response was slow and paid features felt downgraded; we even lost a delievery penalty once because an alerst hit 30 minutes late, so after setup fees and monthy charges it has been an expensive downgrade.
Two days after installation one truck's Geotab unit wouldn't pair and we were blind for nearly six hours, which cost us a missed delivery and overtime. Setting it up was an exercise in frustration: provisioning in the web portal is cryptic, the documenation is thin, and support took 48 hours to reply - I manage 15 trucks and after five years in fleet work this felt like a waste of time and money. The downtime and extra admin hours hit our southeast operation's bottom line; cannot justify the cost given such a rocky start.
The mobile app is unreliable - frequent crashes and awful gps drift wreck our day-to-day runs. When the app freezes or goes offline the automated reroute fails; we've missed delivery windows, incurred chargebacks and paid overtime, which cost us thousands in one month. With 15 trucks in the Southeast and five years on the road, support replies are slow and proof photos often don't attach, leaving a mess for reconcilliation that never sycn.