On the Tuesday before Thanksgiving our route engine stalled and two priority deliveries were rerouted an hour late, causing a retail client to demand credits. We pay a premium for Bringg's 'real‑time' visibility and that failure costed us over $3,000 in refunds and extra driver hours - not acceptable for what we were billed. I'm a fleet-manager with 15 trucks and five years experience in the Southeast, and the slow support response plus no meaningful billing adjustment makes this feel like a poor value.
Jalon King
Member since January 2026
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98 reviews · average 2.7
I liked the live condition alerts, but the dashbaord is clunky compared to what we used before. After moving from a simple Excel/GPS feed we'd relied on for five years the extra detail helps flag problems early, yet it also floods us with minor alerts that bog down dispatchers - it's usefull for incidents but noisy. For a 15-truck outfit in the Southeast it's a mixed bag; I'll keep the sensors but wish the interfacee and alert tuning matched the leaner system we left.
I've used Savi for 14 months. Before Savi we tracked everything in a color-coded spreadsheet and kept two dispatchers tied to the phone; the live ETA and milestone alerts are the one thing that actually freed up their time and lets me update customers faster, though notifcations sometimes lag by a few minutes when carrier feeds hiccup. We run 15 trucks across the Southeast, and that visibility cut the number of manual callls during gates and port delays by about half - solid product, a few data feed kinks to iron out.
Bottom line: Tive failed to alert us during a critical inland‑to‑port transfer and we lost a $28,000 pharma load. The tracker stopped reporting GPS for about 18 hours while the trailer sat at a terminal, the temperature trace shows a flatline then a sudden spike but no automated alerst reached dispatch, and by the time we recieved a notification the product was out of spec. From our 15‑truck operation in the Southeast this single failure cost us that client and created hours of manual triage with Tive support, who were slow and gave contradicting diagnostics - unacceptable.
Bottom line: customer support is responsive and usually resolves the hard tickets, which is why MacroPoint stays in our toolset. My dedicated rep remapped a stubborn carrier feed on a single call, corrected ETA drift and stopped our disptachers from chasing status updates - that one quick fix made a real difference. Occasional delays in portal releases and awkward handofs between teams keep it from flawless, so I rate it 4/5.
When a shipment vanished from the live map the Friday before a holiday, support took nearly 36 houres to provide a clear update and that delay forced last-minute reconsignment. The agents were polite and tried to help, but follow-through was inconsistent - some tickets were closed without confirmation and repsonse times spiked during peak windows, which is painful when managing 15 trucks in the Southeast. I find the platform's tracking useful and it has improved day-to-day routing, but when critical issues arise support becomes the bottlneck; I'm left torn between keeping the tool and hunting for alternatives.
Fleet manager for a 15-truck outfit in the Southeast, five years handling drayage and yard-turn ops. The Vizion mobile app's ETA-change push notifcations are the single feature that saved us hours last quarter; they arrive fast and let dispatch reroute drivers before detention becomes a problem. Interface is clean on a phone and it loads quick even with spotty reception, which matters alot in the field.
...but getting started was a nightmare. The onboarding forced manual API exchanges with each carrier and the documenation was out of date, so we spent nearly two weeks chasing broken endpoints and mis-mapped milestones. For our 15-truck operation that translated into missed pickups and about $900 in demurrage while reconciling 30% of containers by hand - support took days to respond and frequently blamed "carrier-side" without fixing anything; not worth the operatinal headache.
When a key supplier's manfiest showed as 'on-time' in Coupa but our driver reported a 36-hour delay, dozens of loads were misrouted and we incurred hundreds in detention feees. Our previous logistics tracker - simple ETA and GPS alerts - flaged the discrepancy instantly; switching to Coupa traded that immediacy for a spend-centric dashboard that buries shipment signals in purchsing data, so we couldn't react. After five years running a 15-truck fleet in the Southeast this cost us real money and downtime; Coupa might be fine for finance teams, but for hands-on routing it fell short.
I've used ShipsGo for three weeks. The onboarding process was a nightmare - carrier connections repeatedly failed, their API required manual whitelisting that wasn't documented, and contradictory docs led to missed ETA updates; we lost two inbound loads and incurred $1,200 in detention fees. Support's 48-hour canned replies and the drawn-out integration made it frustating to get started for our 15-truck regional fleet.