Bottom line: it delivers on tracking but at this price I'm genuinely torn about whether it's worth it. After five years with Wialon and managing 15 trucks in the Southeast, the live maps and trip histories are dependable, yet the per-device fees and add-on modules made the service prcey and the ROI feel marginal. Support is adequatish and the data does help dispatch, but sometiems the monthly bill outpaces the fuel/time savings for a small fleet - it really depends on how tight your margins are.
Jalon King
Member since January 2026
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98 reviews · average 2.7
Bottom line: Chain.io cost us more time than our previous setup and I can't justify it - 2/5. We ran a simple TMS with direct carrier portals before; it was clunky but at least tracking updates were consistent. Chain.io droped tracking events intermittently and the connector to our primary carrier failed often, forcing manual reconciliations that ate several hours a week - with 15 trucks that meant overtime pay, confused dispatch, and a missed delivery that cost us a penalty.
2-8C shipment and I probably asked more questions than necessary before booking 😂 They confirmed the equipment before pickup and I had the delivery documentation when our QA team asked for it. Product arrived in range. That's really all I care about.
I disliked that onboarding dragged on for weeks despite clear promises from their sales team. The account manager was responsive and the warehouse staff adapted quickly, but integrating their TMS with our dispatch system was clunky and onboardng documents kept getting lost - with 15 trucks in the Southeast those delays produced obvious service gaps. I'm genuinely torn because the setup had bright spots yet the sloow start makes me cautious about scaling, so a 3/5 feels right.
We run 15 trucks across the Southeast and have used Coyote for about five years, so their mobile app is a daily tool for dispatch and drivers. Half the time the real-time tracking and quick-accept features genuinely speed up day-to-day work, but the app also freezes during load acceptance, loses notifcations, and the UI makes small tasks annoyingly fiddly which costs us minutes that add up. I'm torn - when it behaves it's helpful, but the unpredictability makes me hesitate to rely on it completely.
I've used it for five years. The mobile app's ETA updates - finally something my drivers stopped calling dispatch about - are consistently reliabe and cut idle time across my 15-truck operation in the Southeast. Day-to-day that single feature has simplified scheduling more than any other tool we've tried, and the photo proof uploads are a helpful bonus, though the interface could be a touch cleaner.
Five years handling freight in the Southeast for a 15-truck fleet gives me a fair view of brokers like Priority1. Their customer support is a mixed bag - one rep once untangled a nightmare lane overnight and saved us, but more commonly replies are slow, inconsistent, and I've had to chase repons for days before anything moved. The cloud TMS and ability to self-serve rates/tracking helsp on routine shipments, yet the human side of service remains hit-or-miss so I'm torn about relying on them for time-sensitive freight.
When a refrigerated shipment got stuck at the Port of Los Angeles last month because a bill of lading discrepancy flagged customs, Allen Lund's ALC Ocean Services stepped in to clear it and rerouted the load to our terminal. Midway I note our operation runs 15 trucks in the Southeast and I've dealt with brokers for five years, and compared to the local broker we used before they were clearly better at the international paperwork and getting space on tight sailings, but their day-to-day brokerage responsiveness was often slower and their rates sometimes higher which cost us deadhead miles and annoyed drivers. Torn - they fixed the big problem but it didnt always feel worth the extra cost; will use them for ocean work, maybe not for routine truckload.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
Last December, when a reefer alarm woke my driver at 2 a.m. and we were staring at a load of lettuce that would spoil by morning, Scotlynn jumped in and arranged immediate support. I've managed a 15-truck fleet in the Southeast for five years, and their U.S. team coordinated a trailer swap and on-site re-load within three hours, handling transfer paperwork so my driver could get back on the road. That fast, hands-on response saved the shipment and our margin - I was surprised and relived by how cleanly they executed; a minor typo on the POD later was irrelevant.
Bottom line: Kerry Logistics fell short of expectations and cost us real money in detention and driver hours. Their customs brokerage was delalyed on a couple of Asia–U.S. lanes - one load sat four days over paperwork issues that our previous, smaller broker cleared in about 24 hours - miscommuncation about ETAs meant drivers waited and we ate overtime and extra fuel. I've run a 15-truck fleet in the Southeast for five years, and their portal-only updates were outated and unhelpful compared to the old team's daily phone calls; frustrating and expensive.