Jalon King's review of Priority1
Five years handling freight in the Southeast for a 15-truck fleet gives me a fair view of brokers like Priority1. Their customer support is a mixed bag - one rep once untangled a nightmare lane overnight and saved us, but more commonly replies are slow, inconsistent, and I've had to chase repons for days before anything moved. The cloud TMS and ability to self-serve rates/tracking helsp on routine shipments, yet the human side of service remains hit-or-miss so I'm torn about relying on them for time-sensitive freight.
