18 years runnin' a one-truck outfit in the Southeast and after switching brokers more times than I can count, I tried Priority1 and it cut my booking headaches way down. Their cloud TMS gave instant quotes and live tracking so I could book and roll - night and day from the old broker who kept me on hold, realy made me smile.
I've used Priority1 for two years. Their cloud TMS lets me grab live tracking and rates myself - way faster than the broker we had before, and that one change noticeably cut idle time for my trucks.
Last November, in the middle of a heavy storm, a 10-pallet LTL load bound for Birmingham was misrouted to Kansas City and the consignee was approaching a two-hour dock cutoff. Priority1's cloud TMS flagged the error immediately, my dispatcher re-rated and tendered an interline correction in about 45 minutes, and by the time I spoke to the consignee we already had an updated bill of lading and a new ETA - my operation runs 60 trucks, so that turnaround mattered. Their support rep stayed on the line until proof of delivery posted; the only ding was a small billing discrepancy that took a day to sort, so four stars.
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