Zola Weber's review of Priority1
Last November, in the middle of a heavy storm, a 10-pallet LTL load bound for Birmingham was misrouted to Kansas City and the consignee was approaching a two-hour dock cutoff. Priority1's cloud TMS flagged the error immediately, my dispatcher re-rated and tendered an interline correction in about 45 minutes, and by the time I spoke to the consignee we already had an updated bill of lading and a new ETA - my operation runs 60 trucks, so that turnaround mattered. Their support rep stayed on the line until proof of delivery posted; the only ding was a small billing discrepancy that took a day to sort, so four stars.
