Yesterday a driver couldn't uplaod a POD through the Knight-Swift mobile app during a live reload, and it held up our dock for nearly an hour. The tracking and ETA feeds are useful and the carrier network behind it helps, but the app's navigation is clunky, crashes when I switch between shipments, and the search functon often times out - after five years managing 15 trucks in the Southeast I expect quicker, more reliable tools. I'm torn: those occasional accurate ETAs do help with planning, but the repeated login failures and laggs make day-to-day use frustrating; workable, yes, but not something I can fully trust yet.
Jalon King
Member since January 2026
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98 reviews · average 2.7
On November 9th a refrigerated shipment for a regional pharmacy sat at the Port of Savannah for 48 hours past scheduled pickup with no actionable update. Maersk's tracking showed stale location data and their servicce reps bounced us between teams with conflicting ETAs; we paid $1,200 in detention and had two pallets of temp-sensitive product spoiled, which cost the account. I manage 15 trucks in the Southeast and have five years experience; reliability mattered, and Maersk failed when it counted - unaceptable for any carrier we depend on.
Bottom line: DB Schenker underperformed compared with our previous carrier and ended up costing more than they saved us. Their tracking platform is clunkier and less real-time than the system we had before; with our 15-truck fleet in the Southeast we saw frequent delayes that triggered detention fees of several hundred dollars a week. Customer support was slow and invoicing errors were common, so admin time spiked - probbaly adding another full day per week to our workload.
I've used Landstar for five years. Their real-time load tracking is why we stayed - when the map and ETAs are accurate it's a huge help for dispatch, but somtimes the updates lagg or jump back with no reason and that unpredictability messes our scheduling. I run fifteen trucks in the Southeast and the mobile alerts often arrive late, and support follow-up can be slow, so I'm genuinely torn: the visibility is useful but unreliable enough to be a headache.
Bottom line: CEVA's support is inconsistent - on a good day an agent cuts through red tape and clears a hold within hours, but other times requests stall and updates are scarce. For my 15-truck operation in the Southeast, one savy rep rerouted a stranded trailer in under an hour; the next incident took three days and several escalations before we got a single status update. I value their U.S. coverage and digital portal, yet the uneven customer service and slow responisve times leave me genuinely torn about long-term use.
Three months using Echo and I still don't have a stable EchoShip connection to our dispatch system - the onbarding docs were contradictory and their API examples didn't match reality. Support replies were slow and generic, which cost us multiple missed loads and roughly $1,500 in chargebacks while we waited for someone to actually fix the routing map. Frustrating and expensive.
Their reliability was unacceptable. Hub Connect promised real-time visibility but during a critical week in the Southeast my 15-truck fleet experienced repeated delays with no GPS pings or ETA updates; loads sat idle, customers were charged detantion fees and we lost a recurring contract. Customer support was slow and vague, cost me revenue and left the operation scrambing - I will not trust them for time-sensitive lanes.
I appreciated the live map and timestamped check-ins in the mobile app - those two features cut the morning scramble. It isn't flawless; route suggestions sometimes reassign lanes and force extra taps, but the clear pickup status and driver notes save me real time every day. With 15 trucks to manage in the Southeast, the push alerts keep dispatch from calling every ten minutes, even if push notifcations occasionally lag.
On September 8 our pallet of organic berries sat on Lineage's dock for ten hours at about 10°C instead of the required 1–2°C and arrived ruined. I run a 15-truck fleet in the Southeast and after five years in this business the missing temperature logs and a miscommuncation about a misrouted trailer cost us roughly $7,200 in product and a day of deliveries. Their portal showed the load accepted but yard staff never scanned it - simple human error, but it hit us hard and Lineage's follow-up has been slow and disapointing.
Five years using J.B. Hunt, and the one thing that consistently stood out was the 360° load-matching platform - and not in a good way. Loads vanish from the app, ETAs are wildly off, and pickups get rebooked without notice; over the last year those 'ghost' loads cost my 15-truck fleet repeated detention, 1,200+ empty miles and real $$$ in lost revenue. Support is slow and the visibilty they promise often turns out to be smoke and mirrors, creating more admin work and billing headaches - frustrating and I wont trust 360° for time-sensitive freight anymore.