Jalon King's review of CEVA Logistics
Bottom line: CEVA's support is inconsistent - on a good day an agent cuts through red tape and clears a hold within hours, but other times requests stall and updates are scarce. For my 15-truck operation in the Southeast, one savy rep rerouted a stranded trailer in under an hour; the next incident took three days and several escalations before we got a single status update. I value their U.S. coverage and digital portal, yet the uneven customer service and slow responisve times leave me genuinely torn about long-term use.
