Bottom line: C.H. Robinson failed to deliver a critical refrigerted load on time, costing us a two-day delay and about $3,200 in spoiled product. Navisphere kept showing the shipment "in transit" while carrier GPS pings were hours away, and when I manage 15 trucks in the Southeast their reassignment process took 36hrs with near-nonexistant communication. My customer was refunded and we absorbed the loss; it damaged a long-standing account and left my dispatchers scrambling for a last-minute replacment truck - unacceptable from a company of this scale.
Jalon King
Member since January 2026
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98 reviews · average 2.7
Five years I've used it. The Amazon mobile app, which we depend on for manifests and inventory checks, routinely drops connections and misreports stock levels - that ap froze during three critical check-ins last month and cost us overtime, rerouting fees and a late-delivery fine. Support blamed network issues while our telematics proved the app failed before trucks left the yard; drivers with our 15-truck fleet sat idle for hours because the scanning UI wouldn't synch, and that's unacceptable.
Switching to JAS from our old regional broker was the smartest change this past season. We run 15 trucks in the Southeast and after five years with carriers who could barely tell us where a load was, JAS SmartHub's live updates finally gave accurate ETAs - that one feature cut idle time at docks by days, not hours. Customs still needs the occasional push, but the visibility made invoicing simpler and the staff reponded quickly to exceptions; in short I'm very pleased with the expeirence.
I've used CoyoteGO for five years. Last month I booked a promising refrigerated load that showed a clear pickup address and time, but the night before the pickup the address changed in the system, the manifest on the app still showed the old location while the driver was already on the road - with 15 trucks in the Southeast that kind of disptach error cost us a day's pay and a detention fee and support took forever to respnd. It does find decent loads fast, but that kind of inconsistency makes me hesistant to trust it for time-sensitive runs.
I've used FreightClub for 18 months. The mobile app is unrealiable - it often crashes during booking and tracking updates lag so badly that, for my 15-truck fleet, we missed pickups and racked up several hundered dollars in detention fees in a single week because drivers couldn't pull up accurate ETAs. Support responds slowly and the app UI is clunky on smaller phones; I keep falling back to phone calls and spredsheets just to get the day-to-day work done.
I manage a 15-truck fleet in the Southeast and after five years in the business we adopted BlueShip hoping the mobile side would speed up drivers’ updates. The mobile ap is unreliabe - it crashes during route changes and GPS updates lag by minutes, so drivers often can't confirm pickups; we missed two loads this month and ate detention fees because of it. Support keeps blaming "connectivity" but other apps work fine, and the clunky interface makes quick edits painful and slow, costing us precious dispatch time.
Two weeks ago a high-priority refrigerated load vanished from our tracking board an hour before the driver was to pick it up. The real-time visibility feature - the one that convinced us to try Uber Freight TMS - oscillates between pinpoint GPS updates and long gaps of silence, so dispatchers ended up making dozens of calls and the consignee was never properly confrmed; sometimes the map is minute-accurate, other times it's 30+ minutes behind or never refreshes at all. I'm torn: for our 15-truck operation in the Southeast the live tracking is hugely helpful when it works and has saved time on a few runs, but the inconsistency and delayed pings (recieved late, sometimes) mean we can't fully trust ETAs and that creates extra work and doubt.
Bottom line: Kaleris TMS delivers practical planning and tracking, but the price tag makes its value questionable. For my 15-truck operation in the Southeast with five years of fleet management experience, the route optimization and real-time execution tracking did reduce manual scheduling and carrier calls, yet licensing, onboarding fees and integartions with yard/terminal systems pushed the total cost well past what we budgeted and the projected savings didn't crystalize in year one. I'm torn - useful features, but too expencive for this scale.
…getting the carrier mappings straight was a pain; their UI buries account credentials in menus I didn't expect, and it took a week of back-and-forth with support to see live rates. Once connected the labal generation worked reliably and cut down time at the docks, yet the ERP integration still needed custom field mapping that our dev had to script - not plug-and-play. I'm torn: it ultimately saves us time but the onboarding friction and thin documentation made the first month feel unnecessaryy hard.
...and honestly, the switch to nShift fixed the headache of logging into half a dozen carrier portals just to pull rates. After five years running 15 trucks in the Southeast our old spreadsheet/email routine produced wrong adress labels and double-ships; nShift's unified rate-and-label flow now prints correct thermal labels without my techs having to tweak settings every run, that one thing saved hours. The UI has a few quirks, but the reduction in label errors made the move worth it.
I've used FreightPOP for two years. Support responce times are abysmal - tickets sat for 72+ hours, promised callbacks never came, and when somebody finally answered the fixes were surface-level and didn't solve a carrier-mapping error that blew an entire day's deliveries and cost us multiple late fees. For a platform that coordinates freight, that lack of follow-through and vanishing account reps cost my fleet real money and patience; billing disputes drag on for weeks with no owner assigned, so we stopped relying on them for time-sensitive lanes.