Jalon King's review of C.H. Robinson
Bottom line: C.H. Robinson failed to deliver a critical refrigerted load on time, costing us a two-day delay and about $3,200 in spoiled product. Navisphere kept showing the shipment "in transit" while carrier GPS pings were hours away, and when I manage 15 trucks in the Southeast their reassignment process took 36hrs with near-nonexistant communication. My customer was refunded and we absorbed the loss; it damaged a long-standing account and left my dispatchers scrambling for a last-minute replacment truck - unacceptable from a company of this scale.
