honestly, when we needed Freightview to confirm a last‑minute pickup it crashed and rate quotes vanished mid‑booking. On our 15‑truck fleet that turned a single late pickup into two missed loads and about $1,200 in detetion and reconsignment costs because carriers never received the tender - the notifcation never went out. Support was glacial and the UI made it painful to retry, so reliability - which is everything in trucking - felt absent; can't trust it for time‑sensitive moves until uptime is fixed.
Jalon King
Member since January 2026
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98 reviews · average 2.7
...and the setup felt like two steps forward, one step back. Integration with our TMS finally worked after a week of back-and-forth with support - I've got 15 trucks and five years running a fleet, so those mismatched fields and weird import quirks were annoyng and cost us time, but the digital matches did start giving usable leads once past that hump. I'm torn: good for expanding capacity fast, but the onboardng headache and slow responce made it a 3/5 for me.
…and then it dropped my live loads during peak dispatch. The TMS went offline by midday and tracking updates stopped for nearly eight hours, which cost us almost $2,000 in detention and two missed pickups; support was slow to respond and when they did the fixes were temprary. For a platform supposed to handle 15 trucks my confidence is low - we reverted to manual calls and lost a full day's productivity, so I can't trust it for critical runs.
I've used it for about three years and the mobile app is what keeps me on DAT Broker TMS day to day. The single feature that actually made me happy was the push alerts for pickup and delivery - they hit my phone almost instantly so I can reassign loads or call carriers before things snowball, which on busy afternoons is a lifesaver. The app still hiccups when uploading BOLs and sometimes gives a "recieving error" that needs a restart, but for status updates and quick communication it does the job.
Bottom line: for the money Transport Pro felt like a middling buy - helpful for cleaning up invoicing but not worth the ongoing fees. My 15-truck fleet saw faster billing cycles, but the subscripton cost and a couple of hidden per-user charges ate into margins; it's useful, yet the ROI is stubbornly slow and I'm still on the fence. If your needs are very basic and you can tolerate a few quirks, it can work, otherwise the price makes me hesitate.
Getting started with ProTransport was harder than I expected. Onboarding ate up far more time than the demos implied, and the documenation had enough gaps that our initial load and dispatch workflows required outside consulting to stabilize. We are a 15-truck fleet in the Southeast with five years' experience, and while the system begins to pay off after configuration I remain ambivalent - the reporting is helpful, but getting there felt unnecessarily painful.
I've used RigBooks for about 14 months. For a 15-truck operation in the Southeast the monthly fee felt steep, and the modest gains in dispatch efficiency dont always justify the cost - sometimes it pays off during busy weeks, other times it's just another line on the P&L. I'm genuinely torn: it does cut paperwork and the IFTA/mileage tracking is handy, but the price makes me wonder if a cheaper patchwork of tools would have been a wiser investment; maybe I'll keep it, maybe not, shd have been clearer on ROI up front.
Last Thursday our dispatch screen froze while assigning a critical backhaul, duplicated the load record, and sent our driver to the wrong pickup - we missed the 4:00 PM delivery window. Billing then auto-generated two invoices for the same trip, the broker refused to pay one, and we absorbed $1,250 in detention and extra fuel while suport took over three hours to patch the records; the man-hours and client trust costed us more than the system saves. I've managed 15 trucks in the Southeast for five years, and this kind of flaky scheduling makes ITS Dispatch hard to rely on for tight lanes.
Last Tuesday we missed a pickup because the load wasn't pushed to the driver's app in time. Compared to our old Excel-driven dispatch sheets and a drawer full of paper trip tickets, Dr Dispatch centralizes load and driver info and makes assigning trips noticeably quicker - this saved real admin hours for our 15-truck fleet in the Southeast - but reporting is sparse and the batch-edit workflow is clunky enough that we often revert to the spreadsheets we were trying to retire; svae one headache, create another, and the excution edge cases still trip us up. I'm genuinely torn: it's better for day-to-day dispatch, but not deep enough for the odd problems that used to be solved by our custom Excel hacks.
What I disliked most was the bait-and-switch load posting that sent one of my drivers 180 miles for a canceled hopper pickup. BulkLoads' error forced a driver from my 15-truck fleet - operating in the Southeast for five years - to deadhead back empty, costing roughly $800 in fuel and detention and deleyed other pickups over two days. Support took three days to respond with a useless boilerplate, the reciept for the disputed fee never matched the posting, and we lost both money and time.