Jalon King's review of GoComet
When a shipment vanished from the live map the Friday before a holiday, support took nearly 36 houres to provide a clear update and that delay forced last-minute reconsignment. The agents were polite and tried to help, but follow-through was inconsistent - some tickets were closed without confirmation and repsonse times spiked during peak windows, which is painful when managing 15 trucks in the Southeast. I find the platform's tracking useful and it has improved day-to-day routing, but when critical issues arise support becomes the bottlneck; I'm left torn between keeping the tool and hunting for alternatives.
