Mae Kris's review of Detrack
I've run a 150-truck operation in the Northeast for 28 years, and we moved to Detrack after months of demoing because the sales pitch promised better live tracking than our old system. In practice the GPS jitter and frequent disconnects were worse than our legacy platform; drivers had to restart the app multiple times a day and dispatch stopped trusting the ETAs. What really cost us was customer churn - late arrivals and inaccurate windows generated extra calls, credits, and we actually lost a few accounts in one quarter. There are useful pieces like proof-of-delivery capture and basic route assignment, but compared to the system we came from (where location was consistently accurate and ETAs conservative) Detrack felt like a step backward. If your fleet is large and margins are tight, plan for extra hours on support and a lot of remediation work, because that’s exactly what we had to absorb.
