Mae Kris
Activity
Reviews
91 reviews · average 4.0
When a broker disputed an invoice and held two of my rigs up with paperwork on a Saturday afternoon, I called Trucking42 support expecting a long wait. To my surprise an agent picked up quickly, stayed on the line, and even set up a three-way with the broker so we could sort the issue in real time. That rapid escalation and the rep's practical knowledge of carrier-broker disputes is what made me happiest - it freed the trucks within an hour and likely saved us a day of downtime. The platform's load posting can be a little clunky when you're adding availability for many trucks at once, and alerts sometimes show up late. Still, for a Northeast fleet of 150 trucks that needs reliable back-office support, their customer service is worth the four stars.
Bottom line: the service works, but I’m not convinced the price is worth it for a fleet like mine. Their team eased the daily grind - quick broker calls and fewer headaches for drivers - but the commission structure ate into already thin per-load margins more than I expected. For a single owner-operator that tradeoff might make sense; with 150 trucks the fees compound and we probably would have been cheaper hiring one or two dispatchers on payroll. Communication was solid and drivers liked the follow-through, so it’s not a failure - just an expensive convenience. Run the numbers before you sign, because this felt like a luxury option rather than a cost-saving one for our scale.
I've been managing a 150-truck fleet in the Northeast for 28 years and the Super Dispatch mobile app has been a daily headache. Drivers get booted out of loads mid-route or the GPS freezes, and the photo upload for PODs times out so often we end up redoing paperwork at delivery - every minute of that is a driver's paycheck gone. Those failed uploads and phantom location drops cost us thousands in detention fees and delayed invoices last quarter alone. Support put us on the usual ticket loop with canned responses and an “update soon” that made things worse after the last patch. For day-to-day usability this app is unreliable; we reluctantly reverted to paper for PODs to stop losing money.
...the support team can be hit or miss. Sometimes we get quick, knowledgeable help - got a truck back on the road after a telematics failure late Saturday - other times tickets linger for days with canned replies. Account reps change like shirts; one week you have someone who knows our fleet of 150 trucks (been at this for 28 years) and the next you're educating a new rep on our integration. Escalations do work but feel like pulling teeth; senior techs fix the gnarly problems, yet getting to them is the hassle. Three stars because the system itself covers our needs, but the inconsistent customer service makes it risky when things go sideways.
I've been using Teletrac Navman for about two years. We moved off an older system that only pushed location updates every few minutes and had a clunky web client that froze whenever I pulled reports for all 150 trucks - Teletrac's live pings and snappier dashboard felt like night and day. The feature that actually put money back in our budget was the automated maintenance reminders tied to engine hours; we caught several small issues before they turned into tow-truck days and trimmed unscheduled downtime noticeably. After 28 years in the business managing a Northeast fleet, reliability like that changes how you plan routes and crews. There are still quirks in custom reporting that need patience, but compared to what we used before this has been a solid improvement.
Bottom line: Teletrac Navman was a step backward for us. Our previous provider gave near-instant GPS pings and clean, reliable trip exports; with Teletrac the location updates lag by minutes during busy periods and geofence alerts frequently arrive after the fact - once a driver pulled into a customer site while the system still showed him two miles away. That delay cost us three missed pickups in one week, a customer holding back a sizable invoice, and two trucks parked while we scrambled to catch up on missed maintenance because reminders didn’t trigger. The dashboard is clunky compared to what we had, exports require extra manual cleanup, and the fuel reports don’t match up with our receipts so payroll reconciliation takes longer. Support was slow and dismissive when we raised these faults; after 28 years running a 150-truck operation, I can’t justify the downtime and headaches Teletrac introduced.
I've used Teletrac Navman for about 18 months. We migrated from a decade-old GPS setup and a spreadsheet-driven maintenance system, and the difference has been night-and-day. What really made me happy was the automated maintenance reminders tied to real-time diagnostics - last winter it flagged a coolant temp irregularity on a truck I would have anyway sent out, we pulled it in, fixed a failing thermostat and avoided a blown head gasket plus a three-day outage. I keep the alerts pared down to that one critical stream so the shop isn’t chasing noise. For a 150-truck fleet in the Northeast with 28 years of running equipment, that single change has already cut emergency repairs and saved real downtime.
Bottom line: the mobile app is a daily headache and has cost us real miles and payroll. It freezes or dumps GPS data at least once a day - drivers punch status changes and nothing updates for 10–15 minutes - so dispatch is calling, drivers are circling, and planned windows get blown. We run 150 trucks and after 28 years in the Northeast I can tell you unreliable location updates are unforgivable; one freeze last month added almost 80 deadhead miles and about $300 in fuel alone. Support responses were slow and the updates they push seem to introduce new glitches instead of fixing the old ones. If your drivers need an app that actually works during busy shifts, this one is nowhere near ready.
Bottom line: DispatchTrack's live ETAs actually behave like the road does - no more static promised times that were outdated an hour later. We ran a clunky in-house GPS/Excel setup before and dispatchers lived on the phone; with 150 trucks on tight Northeast routes the drop in customer calls was immediate. The one feature that won me over was the dynamic ETA adjustments tied to vehicle location - when a driver hit traffic the ETA moved and the system pushed an exception so we could intervene before a complaint. Not perfect: the driver app has a few quirks and a couple backend integrations dragged out longer than expected. Still, for cutting down support time and getting arrival times people trust, this felt like a real step forward.