Mae Kris's review of Verizon Connect
Bottom line: the mobile app is a daily headache and has cost us real miles and payroll. It freezes or dumps GPS data at least once a day - drivers punch status changes and nothing updates for 10–15 minutes - so dispatch is calling, drivers are circling, and planned windows get blown. We run 150 trucks and after 28 years in the Northeast I can tell you unreliable location updates are unforgivable; one freeze last month added almost 80 deadhead miles and about $300 in fuel alone. Support responses were slow and the updates they push seem to introduce new glitches instead of fixing the old ones. If your drivers need an app that actually works during busy shifts, this one is nowhere near ready.
