Mae Kris's review of Truckbase
Bottom line: Teletrac Navman was a step backward for us. Our previous provider gave near-instant GPS pings and clean, reliable trip exports; with Teletrac the location updates lag by minutes during busy periods and geofence alerts frequently arrive after the fact - once a driver pulled into a customer site while the system still showed him two miles away. That delay cost us three missed pickups in one week, a customer holding back a sizable invoice, and two trucks parked while we scrambled to catch up on missed maintenance because reminders didn’t trigger. The dashboard is clunky compared to what we had, exports require extra manual cleanup, and the fuel reports don’t match up with our receipts so payroll reconciliation takes longer. Support was slow and dismissive when we raised these faults; after 28 years running a 150-truck operation, I can’t justify the downtime and headaches Teletrac introduced.
