Mae Kris's review of Samsara Driver
When a firmware glitch knocked GPS off a dozen trucks on a snowy Friday just before morning dispatch, I called Samsara support expecting a long wait. They picked up in under three minutes, escalated me to a tech who pushed a rollback and then stayed on the phone - listening, checking unit-by-unit - until every truck reported in. After 28 years running a 150-truck operation in the Northeast, I can say that level of follow-through is rare; calm voice, no passing me between teams, just one person driving the fix. What really made me happy was the rep proactively emailing the full incident log and scheduling a follow-up review so we could prevent the same update from hitting during peak hours. It saved us hours of reroutes and a bunch of headaches - five stars for support.
