Mae Kris
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Reviews
91 reviews · average 4.0
Customer support is the worst part of using nShift for us. We had a carrier cutover go sideways on a Friday and the ticket sat in “open” with canned replies for three days while drivers sat idle. That delay cost us several missed pickups and roughly $4,200 in detention and rework - and the named account rep stopped answering after promising a priority escalation. Phone callbacks never matched ticket status, and the support engineers we did reach lacked the carrier-specific knowledge to fix label mapping issues quickly. The interface and multi-carrier features work in theory, but when something breaks the slow, disorganized support negates any benefit; we run 150 trucks in the Northeast and can’t carry that kind of downtime.
I've used Fretron for two years. What kept me using it was the live-tracking and ETA recalcs - when GPS bounce or a sudden snow squall in the Northeast slowed everyone down, the platform adjusted ETAs and pushed alerts quickly enough that dispatch could reroute loads before drivers hit detention. With 150 trucks in our fleet, that single reliability point probably saved us tens of hours a month in idle time. It isn't flawless - the web dashboard can lag during peak upload windows and a couple of carrier integrations took extra nudging to stabilize - but actual outages were rare and support usually replied the same business day. Reliable where it counts: tracking, alerts, and ETA accuracy, so we kept it in our tech stack.
When the carrier bailed on us an hour before pickup I half-expected a day of phone tag and angry customers. FreightPOP let me pull up live rates, compare a handful of carriers, and book a replacement in about ten minutes - the new carrier confirmed in an email and we avoided a missed delivery and nearly $400 in delay fees. I've been managing a 150-truck fleet for 28 years in the Northeast, so I don't get impressed easily; that quick booking flow and instant confirmation is what sold me. Not flawless - some tracking feeds were slow that week - but for that emergency swap it paid for itself and kept our client happy.
Last Thanksgiving week a carrier bailed on a loaded trailer headed from Jersey to Bangor with the receiver waiting - panic time. I pushed the load through Cargo Chief (it fed straight into our TMS) and within 18 minutes we had three confirmed carrier options; that lightning-fast matching is what actually saved the customer appointment. I manage 150 trucks in the Northeast and after 28 years in the business I don't get impressed by dashboards, I get impressed by results, and those confirmations were the result I needed. One gripe: a couple of the match details were thin and required extra calls to verify equipment and ETA. Still worth four stars - fast, practical, and it kept that Thanksgiving mess from turning into a bigger headache.
...we'd just been told a bridge closure was going to blow up our Friday pickup and within half an hour FreightWise showed exactly which driver was closest and which carrier could take the load. I run a 150-truck fleet and after 28 years in the Northeast you get cynical about every promise, but their live tracking map and the support rep who actually jumped on the phone got one of our loads rerouted with almost no detention time. The thing that made me happiest was the pinpoint GPS trace - I flagged the trailer, the system suggested an intercept point, and the carrier met us there; simple, loud relief. Not flawless, of course; the UI had a lag once, but that afternoon it saved us a customer relationship. I'll keep it in the roster because it solved a real problem when it mattered.
Bottom line: Turvo drastically cut the back-and-forth with carriers - our dispatchers stopped playing phone tag. We came from an old TMS that mostly tracked loads on spreadsheets and email threads; Turvo’s shared working feed lets carriers update statuses, upload PODs and exchange notes in one place, so those mid-route surprises show up in real time. I manage 150 trucks and after 28 years you get used to the gaps: with the old system we'd lose sight once trucks left the yard, now exceptions are flagged immediately and the team actually answers in the app. Not perfect - billing and some reporting menus feel clunky - but the drop in coordination calls and fewer missed pickups made the change worth it.
Didn't expect the quoting to be this fast when we switched - our old Excel-and-email mess crawled and leaks happened all the time. The single feature that actually made me happy was the automated carrier confirmations; with 150 trucks and 28 years running freight in the Northeast I've never had carriers ack loads this quickly and it cut follow-up calls way down. Compared to what we used before, Tai TMS feels like it does the chasing for you by pushing to load boards and firing off messages instead of leaving everything on a dispatcher’s desk. The billing/reporting side still needs work for our custom fields, so we kept a couple of spreadsheets, but dispatch moves quicker and the phone time dropped - four stars from me.
Twenty-eight years in the trucking business, overseeing a 150-truck fleet in the Northeast, and the IFTA reporting module in RigBooks is the feature that grabbed my attention first. Instead of wrestling with paper logs and a dozen spreadsheets, it pulls mileage by state from our telematics, auto-calculates taxable gallons, and presents a clear state-by-state breakdown that actually matches what our accountant needs. I liked being able to annotate trips - add fuel purchases, correct yard moves, and then export a tidy report; it saved us nearly a week of work last quarter. Quirks: occasional GPS gaps on low-signal routes will split a run across states and force manual fixes, which gets tedious when you're working through 150 units. Still, that one feature cut down the reporting headache so much that the subscription paid for itself quickly; I’m giving four stars because the mapping edits could be smoother.
...the fuel reconciliation module is what keeps me logging in every morning. With a 150-truck fleet and 28 years in the business, I've wrestled with fuel card quirks forever, and this thing finds patterns my bookkeeper missed. It auto-matches card transactions to loads, flags mismatches, and posts adjustments straight into billing and driver pay - no more chasing paper or copying rows. It even caught a recurring terminal surcharge that added up to a few thousand dollars in one quarter; that alone paid for the subscription for months. Turned a weekly headache into five minutes of clicking, and that feature is the reason Axon stayed on our radar.