...what really grabbed me was SEKO's shipment visibility portal. After thirty years managing a 200-truck fleet in the Southwest, I appreciated how the real-time ETA updates and automated exception alerts cut dispatcher call volume and reclaimed hours each week; the API linked neatly into our TMS so information flowed without constant manual checks. The reporting has a few odd fields that need cleanup, which kept this from being flawless, but the visibility alone materially improved our daily operations.
Freddy Kassulke-Boyle
Member since January 2026
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88 reviews · average 3.5
I've used Allen Lund Company for 12 years. Their reliability during peak harvest reroutes - when a last-minute switch could have cost us days and detention fees - kept loads moving; one quick phone call and they locked in an on-time delivery. In my 30 years managing a 200-truck fleet in the Southwest, partners who respond that quickly are uncommon.
Fleet manager of a 200-truck operation in the Southwest with thirty years on the road, I have mixed feelings about Universal Logistics' customer support. On good days their account reps move quickly - clear answers and same-day follow-ups on billing and claims make coordination straightforward when we need drayage or dedicated lanes; but those days are inconsistent, and when a lane hiccup appears the response can lag and handoffs between owned assets and third-party capacity feel muddled. If steady, predictable account management is your priority, plan to push for escalation and verify resolutions yourself; they can be helpful, but you won't always leave the interaction confident it's settled.
And then the customs paperwork never appeared in their system and two containers sat at the terminal for six days. I manage a 200-truck fleet in the Southwest with thirty years in the business; their broker’s incorrect entry and glacial responses cost us over $7,500 in detention and rebooking fees and forced drivers into unpaid layovers, which directly missed committed delivery windows. For a carrier handling Asia–U.S. lanes, that level of breakdown is unacceptable and left our operations scrambling to contain the damage.
Bottom line: Mixed reliability - PSA BDP will move freight predictably most of the time, but don’t count on them when a compliance snag or tight delivery window matters. We run a 200-truck fleet in the Southwest and leaned on them for chemical and pharmaceutical lanes; routine ocean shipments were fine, yet a customs hold on a time-sensitive pharma load took nearly 48 hours to clear while updates from their team were vague and slow. I’ll keep them in the rotation for lower-risk routes, but for high-stakes shipments I now budget extra lead time and dedicate staff to chase resolution.
When a sudden snow closure on I-25 threatened a palletized grocery shipment bound for El Paso, Werner Logistics' operations desk rerouted the load and coordinated a relay within ninety minutes, keeping the delivery on its original window. I manage a 200-truck fleet with thirty years' experience in the Southwest, and what genuinely stood out was their real-time visibility alert that let my dispatchers act before our drivers hit the detour. That single capability - timely, actionable tracking - prevented a customer chargeback and turned a high-risk situation into a routine delivery.
I've used Mode Global for about four years. Their customer support is a real mixed bag: on urgent loads their reps can be responsive and cut through red tape after hours, yet frequent account-manager turnover and uneven follow-through leave my team reopening tickets and chasing resolutions that should have been closed. With a 200-truck fleet operating in the Southwest and three decades in the business, I appreciate the few support people who know our lanes, but the inconsistency eats into operations and tempers my confidence.
The pricing transparency was what impressed me most - predictable line items and clear, itemized invoices made budgeting straightforward. With thirty years in fleet operations and a 200-truck regional run in the Southwest, AIT's per-shipment fees proved competitive, and their shipment visibility reduced the detention surprises that used to inflate our monthly spend. A few ocean surcharges cropped up, but for the air and cross-border lanes we rely on the price justified the move; I rate them 4/5.
I have used Americold for 18 months. Getting started was unexpectedly straightforward - their integration team mapped our EDI feeds and had a working API connection to our TMS in under two weeks, which eliminated a lot of manual troubleshooting. After thirty years in the industry and managing a 200-truck fleet in the Southwest, that rapid technical onboarding was the single thing that made me happiest; drivers began moving freight without extra dock paperwork almost immediately.
They were there when a last-minute customs hold threatened to strand multiple loads; DB Schenker's on-call broker cleared the release in under three hours and arranged immediate drayage to our yard. After 30 years managing a 200-truck fleet across the Southwest, that kind of decisive follow-through is rare and worth noting. Their visibility portal helped track the movement, but it was the broker's responsiveness that kept our schedule intact - reliable when it mattered most.
I've used Landstar for about five years. After thirty years managing a two-hundred truck operation in the Southwest, I’m genuinely torn: Landstar’s agent network gets us coverage when markets tighten, but compared with the national carrier we ran for many years the predictability of pick-up and delivery windows is noticeably worse. Their tracking platform gives quick visibility, yet it doesn’t match the constant in‑cab telematics and driver discipline we had with company trucks, so you trade flexibility for a less steady cadence my shippers expect.
After thirty years in fleet operations overseeing roughly 200 trucks across the Southwest, I shifted a portion of our freight to CEVA Logistics to see how they compared with the carriers we've long used. Their tracking platform is a definite step up. Yet regional execution - timing on pick-ups and last-mile handoffs - was uneven, so while I appreciate the improved visibility and e-commerce expertise, I’m not comfortable moving everything over until their day-to-day reliability matches what keeps my dispatchers steady.