When a consolidated load scheduled for Friday disappeared from our portal six hours before pickup, MetroMax's support line went unanswered and messages were routed to a generic queue. My driver waited on-site for three hours, missed a tight delivery window, and we incurred a $1,200 detention charge - MetroMax replied slowly with vague excuses and no immediate plan to fix the situation. After thirty years managing a 200-truck fleet in the Southwest, that level of customer service and lack of clear escalation is unacceptable.
Freddy Kassulke-Boyle
Member since January 2026
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88 reviews · average 3.5
Responsive customer support is what initially impressed me, though that strength is undercut by inconsistent follow-through. I've managed a 200-truck fleet in the Southwest for 30 years, and Freight Girlz reps will sometimes resolve broker issues and paperwork immediately, while at other times callbacks drag and small document mistakes require repeated escalation. I'm genuinely torn - there are real benefits when you get a proactive person, but the variability means I can't rely on them for every load.
During a mid-January reroute when GPS showed two trucks at the same location, the system took ten minutes to refresh and I had to call drivers to confirm statuses. Compared to the on-prem TMS we'd relied on for years, Super Dispatch makes paperwork and POD capture far easier through the driver app, but its live updates and workflow automations felt less predictable and often demanded manual overrides that the old system handled with simple status flags. I manage 200 trucks across the Southwest and that split personality - slick mobile tools paired with flaky real-time breakpoints - left me genuinely torn: excellent for document handling, frustrating for day-to-day dispatch reliability.
With a 200-truck fleet in the Southwest and thirty years in operations, I approached Rose Rocket cautiously. Getting started was mostly straightforward - their onboarding specialist guided our team through the first week and the CSV import for drivers and trailers eliminated days of manual entry, which made me very happy. There were a few configuration quirks with rate templates that required extra calls to resolve, but the hands-on support got us operational faster than I expected.
...and then the EDI feed dropped at 02:17 and a load that had been queued for six hours vanished from the dispatch board. I run 200 trucks across the Southwest and have thirty years in this business, so a midnight disappearance like that costs fuel, driver hours, and my patience; the dashboard and document-scanning cut our paperwork load dramatically, but intermittent sync failures and sluggish after-hours support turned a small scheduling hiccup into a day-long scramble. I'm torn - it does lessen back-office work when it behaves, but reliability during odd hours needs real improvement; I give it 3/5.
After thirty years overseeing a 200-truck fleet in the Southwest, reliability is the measure I default to. Teletrac Navman proved dependable when it mattered - real-time location and alert delivery functioned without fail during breakdowns and last-minute reroutes. What made me happiest was the uninterrupted GPS feed during severe weather; that single consistency shortened response times and kept drivers safer on the road.
The mobile app delivers the essentials - live location and quick status checks - but its map refresh can lag during peak hours, which becomes a real headache when coordinating tight rollouts. I manage 200 trucks across the Southwest and, after 30 years in the business, I value being able to dispatch and monitor drivers from my phone; yet intermittent push-notification delays and occasional freezes make it unreliable for minute-by-minute decisions. It remains handy for general oversight, but expect interruptions during high-demand periods.
What I appreciated most was the support team's swift, hands-on response. A recurring discrepancy in engine-hours reporting threatened to push a dozen trucks past their service windows; a technician called back within forty minutes, walked our dispatcher through a live data check, and pushed a configuration fix while on the line, preventing unscheduled downtime. After thirty years managing a 200-truck operation in the Southwest, having one knowledgeable point of contact who actually follows through is rare and extremely valuable.
Thirty years in the trucking business and a fleet of 200 trucks across the Southwest have taught me to value practicality in every app I open. Geotab’s mobile app gives me one thing I didn’t know I needed: instantaneous, readable engine-fault push alerts that link straight to a concise status screen, so dispatch can reroute the nearest spare without phoning the driver first. That small clarity shaves minutes off triage on busy days and keeps trucks moving - five out of five.
I've used DispatchTrack for three years. It proved reliable when we needed it most - during storms and last‑minute route changes the live ETAs held up and exception alerts arrived promptly. After thirty years in fleet management running a 200‑truck operation across the Southwest, that consistent ETA accuracy is what made me happiest: fewer customer calls and fewer frantic afternoon reroutes.
Pricey, but the fuel savings offset most of the monthly fees. After thirty years in the business managing 200 trucks in the Southwest, I found Onfleet’s route optimization cut empty miles and tightened ETAs enough to yield a modest single-digit reduction in fuel spend - that margin made the subscription acceptable for our scale. Smaller outfits should weigh the sticker shock against their density of local stops before committing.
...we expected a quick roll-out, but the onboarding turned into a six-week slog of broken APIs and no-show support. Their API docs omitted critical fields, SSO tokens kept failing, and our drivers were invisible on the map for days - the pilot morphed into production and cost us roughly $55,000 in overtime and customer refunds. After 30 years running a 200-truck fleet in the Southwest, this experience burned time and money; not for teams that need a fast, reliable start.