Freddy Kassulke-Boyle's review of The MetroMax Group
When a consolidated load scheduled for Friday disappeared from our portal six hours before pickup, MetroMax's support line went unanswered and messages were routed to a generic queue. My driver waited on-site for three hours, missed a tight delivery window, and we incurred a $1,200 detention charge - MetroMax replied slowly with vague excuses and no immediate plan to fix the situation. After thirty years managing a 200-truck fleet in the Southwest, that level of customer service and lack of clear escalation is unacceptable.
