Universal Logistics Holdings

3PL & Logistics

3.619 reviews

3.6Great

19 reviews

5

21%

4

32%

3

32%

2

16%

1

0%

What is Universal Logistics Holdings?

Universal Logistics Holdings is a full-service asset-based 3PL headquartered in Warren, Michigan, providing comprehensive logistics solutions across the U.S., Mexico, and Canada. Its services include truckload, intermodal drayage, dedicated transportation, freight brokerage, customs brokerage, value-added warehousing, and cross-border logistics. Universal serves industries such as automotive, retail, steel, and energy, and leverages both owned assets and third-party capacity to offer scalable solutions.

Reviews (19)

Their customs paperwork cost me nearly $2,000 in detention and rework - worst part of the whole load. I dispatch five trucks in the Pacific Northwest and after four years I thought I knew the drill, but Universal's broker used the wrong HS code, our driver sat at the border for 18 hours and the rece...

Bottom line: the mobile app mostly works but drives me nuts with flaky GPS and slow load refreshes. I run three trucks on the West Coast and it's great for grabbing a load or snapping paperwork, yet route hints vanish mid-trip and push alerts either flood me or go quiet - handy when it behaves, madd...

Abigayle Runolfsdottir

I've used Universal Logistics Holdings for three years. Compared with the national brokers we used before, their dedicated transportation group delivers markedly better ETA updates and cleaner handoffs; after 12 years managing a 55-truck fleet in the Southeast, that predictability materially reduced...

See all 19 reviews →

Reviews (19)

Their customs paperwork cost me nearly $2,000 in detention and rework - worst part of the whole load. I dispatch five trucks in the Pacific Northwest and after four years I thought I knew the drill, but Universal's broker used the wrong HS code, our driver sat at the border for 18 hours and the rece...

Bottom line: the mobile app mostly works but drives me nuts with flaky GPS and slow load refreshes. I run three trucks on the West Coast and it's great for grabbing a load or snapping paperwork, yet route hints vanish mid-trip and push alerts either flood me or go quiet - handy when it behaves, madd...

Abigayle Runolfsdottir

I've used Universal Logistics Holdings for three years. Compared with the national brokers we used before, their dedicated transportation group delivers markedly better ETA updates and cleaner handoffs; after 12 years managing a 55-truck fleet in the Southeast, that predictability materially reduced...

Three trucks and 25 years in the Pacific Northwest have taught me to read a good partner fast - Universal's support is maddeningly inconsistent: one rep once stayed on the line until a cross-border hold cleared and saved a load, and I thought “finally,” but more often I'm shuffled between teams and ...

Missouri Harvey

Two trucks, five years on Midwest lanes - that’s my setup. Universal didn’t mess me around when a last-minute cross-border load showed up; their dispatcher had customs paperwork sorted and the trailer was cleared quicker than I expected, which saved me a deadhead day. Not flawless every run, but whe...

When a Mexico-bound load sat at Laredo overnight because our previous broker vanished, Universal's customs team jumped on it and had the paperwork fixed so the truck was moving within six hours. Compared to the flaky brokers we used before, their direct customs handling is what made me happy - no bl...