Honestly, Freightview's rate comparison tool was the thing that drove me up the wall. It routinely showed a lower rate that vanished after tender - missing fuel surcharges or accessorials that turned a supposedly cheap load into an extra $500–$1,200 hit once carriers corrected their bills. We manage 50 trucks and after 18 years in the business I can spot a flaky carrier a mile away, but the system didn’t flag capacity or rate validity, so we ended up rebooking, paying detention, and eating customer chargebacks. Support dragged their feet while we scrambled to fix shipments. Fine for one-off quotes, maybe, but for a mid-sized fleet trying to protect margins it felt like gambling with our freight costs.
Larissa Lemke
Member since January 2026
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101 reviews · average 3.5
I've used FreightWise for about 16 months. The feature that really caught my attention was the automated carrier tendering and rule-based auto-award - set it up once and it started routing loads to our preferred carriers and lower-cost lanes without me babysitting the process. For a fleet of 50 trucks and after 18 years in the business, the time savings were obvious: my dispatch team cut manual tendering down by roughly 10–12 hours a week and missed tenders became rare. It isn't flawless - every so often a contract expiry or an oddball lane trips the logic and someone has to step in - but the exception workflow is straightforward and quick to handle. That single feature reduced the routine noise and let us focus on the real problem loads; it delivers tangible value for mid-market operations.
Two weeks after go-live a nor'easter dumped snow and we had to reroute 14 loads in one night - the system pushed updated invoices and carrier notices while my dispatcher slept. The thing that sold me was the billing/settlement automation: it cut the time we spent reconciling payables and receivables, and that alone reduced our outside data-entry temp costs enough that the subscription paid for itself in about three months. After 18 years managing a 50-truck fleet in the Northeast, I can honestly say the price felt fair because we stopped paying for three separate tools and a patchwork of spreadsheets. It's not perfect - the built-in accounting is basic and we still export to our CPA software - but for what we needed most (faster billing, fewer errors) it was worth the spend. Overall pleased; saved money where it mattered.
The first time we tried to import our carrier list, LoadPilot duplicated half the entries and then locked the upload screen until we cancelled the whole job. Getting started felt like wading through a help article maze - CSV field mapping is maddeningly opaque and the system kept auto-matching fields wrong, which overwrote hours of manual cleanup. Support eventually responded, but not before two full days of admin time and a missed billing cycle that triggered late fees on a couple loads. I'm a fleet manager running about fifty trucks in the Northeast, and I expected a much smoother onboarding for a product pitched at small brokers. The basic features are there, but the painful startup cost left me skeptical about sticking with LoadPilot.
Last November, in the middle of a holiday surge, three lanes dropped off the load board and invoices were about to close - I called Aljex support at 10:12 p.m. and had a live person on the line within eight minutes. They actually stayed with me, walked through re-tendering, escalated a backend routing issue to engineers, and didn't hang up until every carrier had confirmed pickup - none of that 'try this and call back' stuff. With fifty trucks and eighteen years in the Northeast market, that hands-on fix saved us a late-pay mess and probably two hours of admin time; that proactive reissue of tenders is what made me happy. The interface can be fiddly for new hires, so I dock one star for usability, but the people on support more than made up for it.
On a Tuesday our biggest customer moved their lanes and we had 48 hours to start quoting - Tai got us live fast enough to keep that account. Importing our messy rate sheets was bumpy at first, but the onboarding rep wrote a custom parser and fixed mapping issues overnight, which made all the difference. With 18 years in the business and a 50-truck operation, I expected a longer ramp; the hands-on support cut the learning curve more than I thought possible. I was especially happy that carrier messages and tendering began flowing automatically after that one fix. The UI for rate mapping still feels clunky and could use clearer prompts, so I’m taking off one star despite the strong start.
What I liked most was that ProTransport didn't panic when everything else did. With 50 trucks across the Northeast and nearly 18 years of running fleets, I needed the TMS to keep dispatch moving even when carriers, brokers, or the office internet went sideways - ProTransport kept status updates flowing and drivers on the road. The feature that really saved us was the background sync/queueing: during a winter outage our changes queued locally and pushed as soon as connectivity returned, which prevented a scramble and missed pickups. It has rough edges (integrations need occasional tweaking and the UI lags on older desktops), but downtime has been rare and that steady reliability made it valuable for our operation.
Had one Friday where half the west-bound loads needed rerouting after a truck dropped out. After 18 years managing about 50 trucks in the Northeast I didn't expect software to save the day, but ITS Dispatch's drag-and-drop dispatch board let me reassign three loads in under two minutes while showing remaining driver hours so I stayed legal. The best part: the billing screen updated automatically so the invoice followed the change - wrote and sent settlements before lunch. Saved us from a late-fee dispute and one shipper actually called to thank me. Simple feature, but it cut what used to be an all-night scramble down to a 20-minute fix.
Bottom line: TruckingOffice held up when everything else threatened to collapse. During a brutal end-of-month billing week with tight payroll, the automated invoicing kicked off on schedule for our 50 trucks and every account got billed without me babysitting the system. The thing that actually saved hours was the retry-and-notify flow for failed payments - several loads initially bounced but invoices were re-sent and cleared with no manual follow-up. Drivers updating status from patchy LTE still synced fast enough that dispatch didn’t drown in callback requests, which felt like a small miracle on busy days. It paid for itself the first month by keeping cash flow moving and headaches at bay.
Last Tuesday our driver called from a rural grain elevator - winch trouble, buyer’s unload window closing in 45 minutes. I rang BulkLoads support and Devon got on it immediately, calling three nearby haulers and manually bumping the post so someone could pick up the backhaul; I got texts the whole time. Fleet manager for a 50-truck operation with 18 years in the business, I’ve seen my share of slow help desks, so a rep who actually made phone calls and stayed on the line stood out. Load saved, customer happy, and I’ll keep their support number on speed dial the next busy harvest.
I've been running a 50-truck fleet in the Northeast for 18 years, and we brought TruckMate on nine months ago to replace a patchwork of spreadsheets. When their invoicing module started undercharging intermodal accessorials, support took days to acknowledge the bug and then closed tickets without fixing the root cause - leaving us to manually correct dozens of invoices. That delay cost us roughly $8k in one billing cycle and tied up two office staff for nearly a week; a few shippers even threatened to pull loads because payment windows were missed. Live chat seemed scripted and the assigned account rep stopped answering once the problem required engineering attention, so escalation felt impossible. The software has potential, but their customer service failures make billing errors a real cash-flow risk for a fleet this size.