Larissa Lemke's review of Aljex
Last November, in the middle of a holiday surge, three lanes dropped off the load board and invoices were about to close - I called Aljex support at 10:12 p.m. and had a live person on the line within eight minutes. They actually stayed with me, walked through re-tendering, escalated a backend routing issue to engineers, and didn't hang up until every carrier had confirmed pickup - none of that 'try this and call back' stuff. With fifty trucks and eighteen years in the Northeast market, that hands-on fix saved us a late-pay mess and probably two hours of admin time; that proactive reissue of tenders is what made me happy. The interface can be fiddly for new hires, so I dock one star for usability, but the people on support more than made up for it.
