Eino Hirthe
Activity
Reviews
89 reviews · average 4.2
Last Friday, with a last-minute reroute to Tacoma and a driver waiting at the dock, I opened Freightview and the rate compare screen pulled three real-time quotes that let me commit in minutes. What really stood out was the way accessorial charges and ETA windows are displayed side-by-side - no more guessing if fuel surcharges or a reclass would blow the price up. On the admin side of our hundred-truck operation in the Pacific Northwest that visibility cut a ton of back-and-forth calls with carriers and sped up approvals. My only gripe is that every so often a carrier's transit time doesn't refresh quickly and I have to re-poll rates, which bit me once on a tight deadline. Still, for those scramble moments where speed and clear cost detail matter, this is the first place I check.
Working admin-side for a 100-truck operation in the Pacific Northwest, I brought Cargo Chief in to try and speed up carrier sourcing. Signing up was straightforward and I could poke around the dashboard the same day, which felt promising. The snag came when we tried to integrate with our TMS - the API documentation was thin and our IT lead spent a couple of painful weeks mapping fields and cleaning duplicates. Support answered tickets fairly quickly but often left gaps that forced a lot of trial-and-error; it's functional now, but only after more effort than I'd expected. Mixed feelings: easy to explore, harder to actually roll out across our fleet.
Bottom line: Tai TMS was reliably up and doing the heavy lifting when we needed to move freight. The feature that made the biggest difference for us was the automatic carrier confirmations - once a carrier accepted a load the system pushed status updates and paperwork without us having to chase drivers or email five different people. After seven years in the business and running about 100 trucks around the Pacific Northwest, predictable status updates and timely EDI pushes are everything, and Tai delivered on that front. It isn’t flawless - occasionally pages lag during morning rate-shopping spikes and a manual refresh fixes it - but those hiccups were rare. The dependable carrier communications alone saved us from missed pickups more than once, so it’s stayed in our stack.
The billing automation saved us entire afternoons and actually made invoicing feel boring - which in this line of work is a compliment. It pulls rate confirmations and POD scans into the correct loads, batches invoices by customer, and can send them as PDF or EDI without me babysitting the export; our billing cycle went from ten days down to two. After seven years handling admin for a hundred trucks in the Pacific Northwest, I can say the weekly data-entry mistakes that used to drive us crazy are now rare. There’s the odd mis-tagged attachment to fix, but correcting it takes minutes and the time reclaimed more than makes up for that small hiccup.
Bottom line: their customer support is the main reason we stuck with ITS Dispatch - fast, hands-on, and they actually follow through. Last month they fixed a billing rule that was double-charging drivers; my rep jumped on a screenshare, adjusted the logic, and then sent a short how-to video so I could show the office how to avoid it in future. I handle admin for a 100-truck carrier in the Pacific Northwest and have seven years in the industry, so that kind of quick, practical help during a busy morning is worth real money to us. The app still has a few clunky spots and reporting is basic, which keeps this from being a five-star pick. Solid 4 out of 5 - great people on the phone, product could use a bit more polish.
I've used Axon Software for three years. The mobile app is the feature that sold us - drivers snap POD photos, mark statuses, and those entries appear in dispatch and billing without me rewriting anything. What made me happiest is the offline queue: on foggy PNW runs where signal drops, the app saves the data and uploads when back online, so nothing gets lost. Fewer calls. Simple interface and fast syncing mean our small office can handle 100 trucks with far fewer late invoices and frantic afternoons.
Bottom line: the cost is absolutely worth it - payback came faster than I expected. The per-load pricing and clear add-ons meant our monthly bill matched the forecast, no surprise uplift mid-quarter. What actually made me happy was the settlement automation: it cut our reconciliation time from days to a few hours and stopped loads from slipping into dispute, which translated directly into recovered cash. We run about 100 trucks across the PNW and after seven years in the business I've seen enough TMS rollouts to know when price isn't just price, it's value; bulkTMS paid back through fewer adjustments and faster payments. Not cheap, but not nickel-and-dime either - if your operation moves bulk or ag freight and you need predictable billing, this one is worth budgeting for.
Managing dispatch for about a hundred trucks in the Pacific Northwest, I've seen support teams that promise the moon and then ghost you. Axis's support was the opposite - one rep, Jamie, stayed on a conference call for 90 minutes while we untangled an ELD feed that previous vendors had broken. She actually traced the API, suggested a tweak on our side, and watched the data populate in real time so we could be sure it worked. That single call stopped nights of manual entry and saved our admin team hours every week. Fast, patient, and genuinely helpful support like that makes the whole system worth it.
Bottom line: their support team saved our week. We had a load-tracking API hiccup the morning a storm shut down I-5, and the rep - Sam - jumped on a call, debugged with our IT, and pushed a live fix while we rerouted trucks. No canned replies, no ticket ping-pong. What made me happiest was that the same person followed up the next day to tweak our drag-and-drop workflows so the new routing logic showed up for dispatchers immediately; that one touch saved hours of confusion. If you care more about real human help than waiting for 48-hour responses, PCS's support is a breath of fresh air.
