Eino Hirthe
Activity
Reviews
89 reviews · average 4.2
...and honestly the maintenance alerts are the thing that made me smile most. Before Dossier we were stuck on a legacy TMS plus a mess of spreadsheets - after seven years managing about 100 trucks in the PNW I figured nothing would actually warn us before something went south. Dossier picked up a driveline vibration trend one week and the techs found a failing bearing before it turned into a wheel-off and a costly tow; saved us real money and a day of downtime. The interface is straightforward and the odometer sync keeps PMs lining up with real use, which my old system never did. Big win for keeping trucks moving.
After managing a 100-truck fleet in the Pacific Northwest for seven years, we switched to project44 hoping for steadier visibility than our old TMS delivered. The difference in data cleanliness is real - far fewer phantom late alerts and ETAs that actually track with what drivers report. On the flip side, getting carriers mapped and APIs behaving took longer than expected, and the dashboard's depth can be more confusing than helpful for our small dispatch crew. Pricing and the need for support on routine tweaks were bigger headaches than we had before. I’m genuinely torn: it fixes the flaky forecasting we used to fight every week, but introduces new operational friction that eats into the gains.
…the mobile app actually saved my morning. The offline sync is the feature that sold it for me - drivers can take photos, capture signatures, and the app queues everything until there's a signal, then it pushes the data straight into the booking and invoice records so I stop retyping entries. What made me happiest was watching a handful of deliveries from dead-spot gravel roads show up perfectly in our inbox once the truck hit town. After seven years running logistics for a hundred-truck operation in the Pacific Northwest, that cut our morning scramble in half. UI hiccups on older phones keep this at 4 stars, but it's become part of our daily rhythm.
Two weeks ago an overnight data sync failed and our route manifests for about 60 pickups vanished an hour before dispatch. The first support agent was empathetic and pushed a temporary export within 30 minutes that let us get trucks moving, which was a lifesaver. However, the engineering escalation dragged on - promised timelines slipped and it took six days for a permanent fix while status updates were sporadic and vague. I’ve been on this platform seven years managing roughly 100 trucks in the Pacific Northwest, so I know what a true outage means for operations. I’m grateful for the frontline reps who jumped in quickly, but the shaky escalation process keeps me uneasy about relying on them for critical, last-minute failures.
We brought Infios on during last quarter's capacity crunch, and their support team was the single reason we didn't miss deliveries. I handle admin for a 100-truck fleet in the Pacific Northwest and have been in this business seven years; what really stood out was a dedicated engineer who jumped on our calls and fixed a gnarly EDI mapping issue in under 48 hours. They didn't just hand us a ticket - there were daily check-ins, clear timelines, and a usable temporary workaround that kept dispatch moving. I'm holding back one star because the documentation around that flow was pretty thin and a couple of small UI quirks in the order screen slowed folks down. Still, the responsiveness and follow-through from support made the transition manageable and gave our team the confidence to keep scaling.
The mobile app is flat-out unreliable and it has cost us real money and credibility with customers. Terrible. In the field, especially across rural Pacific Northwest routes, it frequently drops connection, refuses to sync changes, and freezes while drivers try to capture proof-of-delivery - forcing them to call dispatch and hand-enter statuses later. After seven years doing admin work for roughly 100 trucks I can say the worst part is duplicate appointments and missed check-ins caused by failed syncs; last month that led to detention fees and three angry shippers. Support tickets get acknowledged but fixes are slow and the last update fixed one crash while introducing a new GPS-flip bug. If you need a phone app your drivers can rely on during a long haul, this isn’t it.
Bottom line: the app's automated GPS check-ins cut our status calls in half. Managing 100 trucks across the Pacific Northwest, I watched dispatchers go from frantic calling to a quick glance at the live feed. What made me happiest was the single-tap ETA update - drivers hit one big button and the whole office knew where they were headed; no more hold music and repeated questions. The mobile interface is clean and forgiving, so new drivers learn it in a single shift. Occasional GPS drift shows up on long mountain runs, but it's rare and doesn't change how much time the app saves us every day.
I've used Detrack for three years. At first the per-vehicle pricing felt like it might strain our operations budget, but after rolling it out across our 100-truck fleet the numbers quickly told a different story. The single feature that made me happiest was the automated ETA notifications - they halved customer status calls within weeks and stopped most of the needless driver detours. Once you factor in reduced overtime and the time saved chasing proof-of-delivery, the subscription paid for itself in roughly six months. For our Pacific Northwest runs, the cost was absolutely worth it - fewer headaches, and real dollars back on the P&L.
What I liked most was the driver app's proof-of-delivery capture - photos and signatures cleaned up months of paper headaches. We run about 100 trucks in the Pacific Northwest and after seven years on a custom TMS, Track-POD's live status updates and customer notifications felt like an immediate improvement for field crews and billing. That said, the routing and dispatch tools didn't match the flexibility of our old planner; we found ourselves manually reworking sequences for split stops and odd-hour windows more than I'd hoped. Integrations were possible but needed developer time and left our reporting split between systems, so ops still jump around screens. I'm honestly torn - it's sped up POD and visibility, but it hasn't replaced the scheduling muscle we relied on, so it's a partial win for us.