Eino Hirthe's review of ITS Dispatch
Bottom line: their customer support is the main reason we stuck with ITS Dispatch - fast, hands-on, and they actually follow through. Last month they fixed a billing rule that was double-charging drivers; my rep jumped on a screenshare, adjusted the logic, and then sent a short how-to video so I could show the office how to avoid it in future. I handle admin for a 100-truck carrier in the Pacific Northwest and have seven years in the industry, so that kind of quick, practical help during a busy morning is worth real money to us. The app still has a few clunky spots and reporting is basic, which keeps this from being a five-star pick. Solid 4 out of 5 - great people on the phone, product could use a bit more polish.
