I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.
Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.
Managing a 25-truck fleet in the Midwest, I gave ITS Dispatch a go when our old process became chaotic. Setting up took longer than I expected - the core dispatch screens are straightforward, but getting our rate tables and customer billing terms imported was a pain and required manual cleanup. Support replies were friendly but slow, and the tutorials gloss over quirks that showed up once we started entering real runs. Rolling it out to drivers was hit-or-miss; a few picked it up fast, others kept calling because the mobile interface hides important fields. I like that it covers the basics without clutter, but the early headaches cost time we couldn’t spare - useful if you have patience to tweak the setup, frustrating if you expect plug-and-play.
Rate it, and the next carrier reading this page sees what you found.
